Card charged without finished project

[7f6cecb8]

Hi, 

I hired someone for a job and he finally couldn't complete the project. He informed me on the due date after sending him a question about the progress of the project. I withdrawal the freelancer/agency.

I just contact with my bank and they told me that there is already a payment on upwork August 17. Why is that happened?

My balance due is $0.00

[g_vasilevski · Accepted solution]

Hi Vasilis,

When you create a fixed price contract your billing method is charged and the funds are funded in Escrow. Since the freelancer has already approved the refund request the funds will be returned to your account in up to 5 business days. If you have any additional questions feel free to let me know, thank you.