Contact Upwork agent function is missing !

[7bd0d548]

I need to contact upwork agent for an urgent matter !.

Usually I could find them here : https://support.upwork.com/hc/en-us. But it's missing.

Please help me !.

[joanbonjoc]

Hi Tour, May we ask for additional information so we can assist you?

[blendq]

I'm having the same problem. 
I have been redirected to an agent and am contacting from time to time via e-mail. 
Where's the Chat with an Agent?
Now, we're having bots instead?!
They're giving me just an automatic answer and not solving my issue!

[iaabraham]

I also noticed something odd with customer support - yesterday, they only allowed me to do a live chat with an agent or post in the community - didn't have the option to email or call like I used to. What's up with that?

[jcullinan]

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@Isabelle Anne A wrote:

I also noticed something odd with customer support - yesterday, they only allowed me to do a live chat with an agent or post in the community - didn't have the option to email or call like I used to. What's up with that?

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Different options are available at different times, and for different accounts. It's maddening and inexplicable.