Jan 17, 2016 07:50:35 PM by Izabela B
HELP!
I have made around 7-8 attempts to hire a freelancer. After filling out all required fields and pressing the " Hire ..." button, I am getting the following error:
"An error occurred while processing your request. Please try again"
The error DOES NOT PROVIDE ANY FURTHER DETAILS and DOES NOT indicate which entry might be wrong.
In the last 24 hours I tried to submit the contract on:
- 3 different computers,
- 2 different operating system, windows 7 and windows 10,
- different browsers
- two different internet networks
Additionally, I deleted the cache and restarted the computers several times.
Jan 17, 2016 08:05:06 PM Edited Jan 18, 2016 10:29:19 PM by Valeria K
Isabela, can I mention that there was a Maintenace Website task last two nites ago?
At that time, the US Upwor Website was up and the Upwork-odesk Webpage was also up. Somehow deductively while clicking my cursors, I didnt have access.
There must have been an interface down coz the Phil and US sites were not integrated at that time.
Now, the Community Link is okay from the intalled app of Upwork when you first Sign Up before you log-in. It must be Transit. Try clicking the Job Tracker, if you already have that and click the Customer Support. That should do it.
I dont have a contract too , as of now, and my Client -Interview has hired but dont show in webpage. Ask the Admin Support for the Webmaster or Webmaster Program , if there is. **edited for Community Guidelines**
I hope to follow this post to get some info too.
Armela Y Camara
Jan 17, 2016 08:35:48 PM by Izabela B
Armela,
I have already contacted the support center. The only advice I've been given was to clear the browser cache and cookies and to restart the browser.
Jan 18, 2016 01:12:01 AM by Petra R
Izabella,
Is your payment method verified? Are you hiring hourly or fixed rate?
Jan 18, 2016 01:59:18 AM by Vladimir G
Hi Izabela,
Can you please confirm if your PayPal account is linked to a credit card or a bank account? Can you please set your credit card as a primary billing method and let me know if you're able to complete the hiring process?
Jan 20, 2016 10:23:22 AM by Izabela B
Vladimir,
I have a verified Paypal account which is linked to a bank account. I am getting the same error when I am using Paypal and my credit card as a primary payment option. I also tried to make a deposit for the whole project and to cover the first milestones. In both cases once again the same error "An error occurred while processing your request. Please try again.!
I contacted the customer support 4 days ago and so far I have not gotten any help except that my request has been forwarded to the technical support. Including today, I have made already more than 10 attempts to complete and send the hiring contract.
Jan 21, 2016 12:44:02 AM by Vladimir G
Hi Izabela,
I'm sorry you're still having issues with your payment method. I see our team replied on your ticket earlier today and shared instructions on how to enter your billing details and send another offer.
Please check your open ticket and let us know if this time you were able to successfully send an offer.
Jan 21, 2016 10:37:57 AM by Izabela B
Vladimir,
I was advised to manually input my billing details. Unfortunately, this didn't help.
I also added another credit card, tried to compete the hiring contract using the new credit card as a payment option and I got the exact same error.
Moreover, I followed the advice to clear my DNS cache and to login using a VPN. Both didn't help.
Jan 22, 2016 01:51:01 AM by Vladimir G
Hi Izabela,
I'm really sorry you're still experiencing this issue. Thanks for following our instructions and sharing your feedback with Support. I see our team if investigating the issue further and will share more information as soon as possible.
Thank you for your patience and cooperation.
Jan 21, 2016 11:24:32 AM by Izabela B
Vladimir,
I am wondering what else can I do to submit the contract.
So far I have used:
- 3 different computers,
- 2 different operating system, windows 7 and windows 10,
- different browsers
- different internet networks
- I deleted the cache and restarted the computers several times
- I cleared my DNS cache and used a VPN to login and submit the contract
- I added another credit card, tried to compete the hiring contract using the new credit card as a payment option and I got the exact same error.
"An error occurred while processing your request. Please try again"
- I entered manually my billing details
- I tried to make a deposit for the whole project and to cover the first milestones.
Feb 8, 2017 08:14:45 AM by Sébastien G
I have he same problem as Izabela. And my billing method has been working for 3 years now, until yesterday !
What's hapenning ?
Thank you.
Best regards.
Feb 8, 2017 11:26:40 AM by Valeria K
Hi Sébastien,
Have you been able to hire the freelancer? I don't see any issues with the payment method on the client-company you manage.
Jan 20, 2016 10:02:38 PM by Veronica L
Try this;
Go to your command prompt option. In windows 10, you can find it by entering CMD into your search bar on your desktop. Open your command prompt, it will be a black screen. Type in (just like this with no spaces)
ipconfig/flushdns
hit enter and it should tell you that it succesfully cleared your DNS cache. When that is done, try again.
Jan 21, 2016 10:23:29 AM by Izabela B
Cheyenne,
I cleared my DNS cache but the error still remains.
Izabela
Jan 22, 2016 12:34:44 AM by Armela C
Jan 26, 2016 07:40:43 AM by Valeria K
Hi Izabela,
Could you please check a private messages I have sent you? Just click on the "Messages" in the upper-left corner on this page.
Thank you!
Jan 26, 2016 10:43:37 AM by Izabela B
Valeria, thank you so much for reaching out to me. I was just about to close my Upwork account, my experience with the website was more than frustrating. In the last 10 days I was not given any substantial help either from the live chat representatives or the phone support.
This is the path to the contract site which I have been using and where the "Hire button' DOES NOT work: Messages regarding a particular job > Messages with the freelancer regarding a particular job > "Make an Offer" button > Contract website.
The approach that finally worked was putting the freelancer on a "Saved Freelancer " list and hiring from there. The entire time I was convinced that something is wrong with the data in my account.
I was not aware that the error "An error occurred while processing your request. Please try again" depends on FROM WHERE you will access the contract/hire website. This needs to be fixed otherwise there is no need for a "button" which leads to nowhere.
Jan 26, 2016 03:40:51 PM by Valeria K
Hi Izabela,
I am glad to hear you were able to send an offer after all. Thank you for explaining how it went, I will definitely share the details you provided with our engineers so they could dig deeper and see why it didn't work earlier.
We appreciate your patience.
Aug 7, 2016 01:51:27 PM by Pawel P
Having the same issue as Izabela.
I followed Izabela's advise and saved the freelancer and clicked view profile -> hire from the saved freelancer list.
Unfortuantelly it didn't help and still getting "An error occurred while processing your request. Please try again.".
Can you advice?
Aug 7, 2016 09:14:51 PM by Valeria K
Hi Pawel,
I see you already have a ticket open about this issue. We'll have an agent reply and assist you shortly.
Aug 15, 2016 03:57:22 AM by Pawel P
@Valeria K wrote:Hi Pawel,
I see you already have a ticket open about this issue. We'll have an agent reply and assist you shortly.
I raised a ticket with the support team. A week passed. The issue is still not fixed.
Can someone help me ?
I can't hire a freelancer. I'm getting a error message "An error occurred while processing your request. Please try again.". The message gives no clue what's behind the error.
Attaching the screenshot.
Aug 15, 2016 04:12:32 AM by Vladimir G
Hi Pawel,
I'm sorry about the problem you're having. I'll ask someone from our team to follow up with you directly via your ticket. Please keep checking for further updates.
Sep 14, 2016 06:43:04 PM by Valeria K
Hi David,
It looks like the team has already escalated the ticket you submitted about this issue. They will keep you updated using that ticket as well.
Sorry about the inconvenience.
Jun 15, 2017 12:55:24 AM by Alexey B
I'm having the same issue. Please fix.I tried to do it yesterday and today.
Oct 9, 2017 07:21:15 AM by Jean H
An error occurred while processing your request. Please try again.
I cant hire. my payment method is verified.
Oct 9, 2017 11:29:06 AM by Valeria K
Hi Jean,
Could you please update your contact information and address under your Settings and try to send an offer again?
Jun 15, 2017 01:42:22 AM by Goran V
Hi Alexey,
Did you already tried troubleshooting, clearing cache and another browsers?
Let me know if this did not worked for you, and i will escalate your problem.
Jun 15, 2017 02:08:29 AM by Alexey B
Yes, I tried. As a result of the finished work, I added a large block of Russian text (through copy of the text from buffer) and got the appropriate error. If I insert only one sentence (without copying from the buffer). the error is not repeated.
Oct 8, 2017 01:09:37 PM by Harris T
hello,
I have the same problem when i try to hire a freelancer
Oct 8, 2017 02:54:16 PM by Ryan C
Hello Harris,
Have you tried clearing your cache and cookies? Or tried a different browser? If the problem still persists, please reply on this thread.
Oct 11, 2017 07:51:34 PM by Weerayut T
I also get an error.
Try to submit several times and failed.
I clear all cache cookie, switch to another browser but still failed to hire freelancer.
Then I try to check the request & response to server.
I got 500 internal server error. And unclear error message.
I don't know how to deal with this problem.
Anyone still got this problem?
Oct 11, 2017 10:11:01 PM by Lanie M
Hi Weerayut,
Kindly refer to Valeria's previous response. Please make sure that your contact information and address under your Settings are complete and try to send an offer again.
Oct 12, 2017 01:42:08 AM by Romeu L
I'm having the same problem.
"An error occurred while processing your request. Please try again."
Tried everything, but nothing works. Some other recommendations?
Thanks in advance.
Oct 12, 2017 02:53:37 AM by Vladimir G
Hi Romeu,
I see you were able to send an offer and set up a contract an hour ago, let us know if you need further assistance.
Oct 12, 2017 04:51:41 AM by Mike T
I am having the same problem.
Tried to hire a freelancer about 7 times.
Oct 12, 2017 05:49:52 AM by Vladimir G
Hi Mike,
I checked and it looks like you were able to update your billing method, send an offer and hire the freelancer you shortlisted.
Jan 1, 2019 07:01:33 AM by Dalibor V
Hi there,
I have the same problem, tried everything stated in previous posts and still I'm receiving an error.
Please advice.
Thank you
Dalibor
Jan 1, 2019 07:10:53 AM by Bojan S
Hi Dalibor,
Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details in order to fix this error. If the issue persists after this please let us know and our team will assist you further. Thank you!