Freelancer's profile unavailable after asking for refund

[sheilagalle]

Hi!
My freelancer became unresponsive so I had to end my fixed-price contract with her and ask for a refund. Then when I clicked on her profile I found out her profile is unavaiable, like if Upwork had deleted her account. The message I get is: "This profile is no longer available. Browse other freelancer profiles" 

How am I going to get my money back? She has to accept the refund.

Thank you!

[petra_r · Accepted solution]

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Sheila G wrote:

Hi!
My freelancer became unresponsive so I had to end my fixed-price contract with her and ask for a refund. Then when I clicked on her profile I found out her profile is unavaiable, like if Upwork had deleted her account. The message I get is: "This profile is no longer available. Browse other freelancer profiles" 

How am I going to get my money back? She has to accept the refund.

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If the freelancer stays unresponsive, which she will as she no longer has a profile, you get the escrow funds back 7 days after you closed the contract.