I cancelled a contract with a freelancer because he was unresponsive and asked for a refund.
It was mentioned that Upwork will wait 7 days for the freelancer to respond before approving my refund request.
Then on the 15th of July, 2020 I was informed that the refund has been approved by Upwork and the transaction will take place after 5 days.
Now it is the 21st of July, 2020 and I still did not receive the refund.
I tried to use customer support but it was just a chat bot and it did not understand my query. Also nobody is answering the phone.
What should I do?