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I did not receive a refund despite the fact that my refund request has been approved.

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Active Member
Saad S Member Since: Jul 21, 2020
1 of 2

I cancelled a contract with a freelancer because he was unresponsive and asked for a refund.

It was mentioned that Upwork will wait 7 days for the freelancer to respond before approving my refund request.

Then on the 15th of July, 2020 I was informed that the refund has been approved by Upwork and the transaction will take place after 5 days.

Now it is the 21st of July, 2020 and I still did not receive the refund.

I tried to use customer support but it was just a chat bot and it did not understand my query. Also nobody is answering the phone.

What should I do?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Saad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 


~ Bojan
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