I have been charged for membership I haven't used

[#1]

I hired one freelancer in January for a short job. I thereafter was billed $50 per month for membership I was not using. I have switched back to Basic (which I must say is not eay to find) I request a refund for the months not used as you will see there is no activity on my account. 

[#2]

Hi Victoria,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us.