Jan 15, 2019 09:55:19 AM by Christian J
Hello, I have used upwork for over 2 years and never had this issue. I am having an issue where my messages are blinking like a glitch and i cannot scroll or view messages or click links. its mainly oinly happening in the messages screen. i am having small glitches elswhere on the site like when i click a link it will take me direclty to a different page. for instance i clicke help and support and it takes me to the homepage. Not sure if they are related or not. The messages glitch is my main concern becuase thats what i use daily and its been going on for over a week now. I tried to clear my cookies and cache, and do some things like that. If anyone has suggestiions please help. thanks in advance
Jan 15, 2019 10:24:33 AM by Bojan S
Hi Christian,
I'm sorry to hear about your experience. We'll have one of our team members reach out to you directly via support ticket and assist you further. Thank you for your patience.
Oct 23, 2019 09:16:04 PM by Avery O
Hi Lucia,
Before I proceed, could you please try troubleshooting steps such as clearing your cookies, or using a different browser to see if the issue persists? I'll wait on your update!
Jan 16, 2019 06:58:06 AM by Goran V
Hi Laura,
Please clear your cache and cookies or log in with another browser. If you`re still experiencing the same issue after this let me know, thank you.
Jan 31, 2019 05:19:30 PM by Ronna Bella C
Hi. I am having the same issue. How can I clear cache or cookies in Macbook Pro laptop?
Feb 25, 2019 01:36:51 AM by neil s
Hi .. I am also having this issue and i have cleared my cache as you suggested.. I'm using a macpro aswell
Feb 25, 2019 01:55:56 AM by Goran V
Hi Neil,
One of our team members will reach out to you via ticket and assist you further as soon as possible, thank you.
Mar 22, 2019 06:42:46 PM by randy a
Terrible answer 🙂 Safari is on over 1 billion devices. Please provide a fix for this, makes it impossible to work on iPad. Clear history and cookies does not work...
Thanks!
Mar 23, 2019 02:01:30 AM by Goran V
Hi Randy,
Did you try logging in with another browser? If yes, what type of browser did you use? Thank you.
Apr 16, 2020 03:32:45 PM by Charles Michael T
I am experiencing the same problem. I cleared my cache and I have tried a different browser and the issue still persists. I really need this to be fixed the soonest time possible because I can't reply to prospect clients who have responded to my proposal.
Apr 16, 2020 06:00:08 PM by Avery O
Hi Charles,
Could you please confirm what seems to be the issue on your end so that I can assist you further? Does the messages page blink like there's some glitch, or are you unable to load the messages page?
Apr 16, 2020 07:09:47 PM by Charles Michael T
Apr 16, 2020 09:11:25 PM by Avery O
Thanks for sharing more information, Charles.
A member of the Customer Support Team will reach out to you to assist you further regarding your concern.
Apr 21, 2019 07:06:29 PM by Lourdes C
Still having the issue "blink on messages" and I can not read my message nor reply to them.
My OS is Safari 10.1.2
Apr 21, 2019 09:47:46 PM by Avery O
Hi Lourdes,
Could you please try using a different browser, such as Google Chrome or Firefox to see if the issue persists?
Sep 16, 2019 04:40:23 AM by Farwa S
I have the same issue i have cleared my catche but it still same as previous
Sep 16, 2019 04:44:54 AM by Goran V
Hi Farwa,
Could you please share more details about the problem you`re experiencing? If you have screenshots from your end as well, feel free to share them via PM with me. Thank you.
Mar 1, 2019 12:27:23 PM by George B
Same flickering problem on a MacBook Air.... feel like I'm going to have an epileptic seizure! jk ..... but still extremely frustrating.
Apr 13, 2019 10:44:27 AM by Renata S
I'm experiencing the same issues with flickering on Safari.
If I'm logging in to Upwork, lately I either use Opera or Firefox.
Apr 13, 2019 01:09:19 PM by Joanne P
Hi Renata,
I've shared your concern with our customer support team and one of the team members will reach out to you directly via support ticket and assist you further. Thank you.
Apr 14, 2019 03:39:30 PM by Davit B
Hi dear friends.
What if I say that I was able to send empty message in Upwork app when I was texting with client?
Can this be associated as a problem?
Apr 14, 2019 03:58:06 PM by Joanne P
Hi David,
Just to confirm, you send this empty messages using the mobile app?
Apr 14, 2019 04:20:55 PM by Davit B
Hi Joanne,
Thanks for your time.
No, I'm using desktop app.
Windows 10 Pro if this will help.
Apr 14, 2019 04:32:20 PM by Davit B
I can send some screeenshoots if that will help.
What I need to remove from screenshots(client name, my name)?
Apr 14, 2019 05:16:48 PM by Avery O
Hi David,
If you are able to send screen grabs, making sure that you black out any identifying information, I'll include it in our report so that the team can investigate it further.
Apr 14, 2019 06:33:48 PM Edited Apr 14, 2019 06:37:12 PM by Davit B
Hi Avery,
Sure.
I don't remember how this happen, but i send 3 empty messages to the client.
I write something or i send some files, I don't remember.
Apr 14, 2019 08:33:35 PM by Avery O
Thanks, David!
I'll go ahead and share this with the team for their reference. If you can also share your app's version, and your phone's OS and version, that would be great.
Apr 14, 2019 10:24:07 PM by Davit B
Desktop App on WIndows 10
Version 5.2.1.699
(FE1905 )
I don't have smartphone.
Apr 14, 2019 11:01:25 PM by Avery O
Hi David,
I wanted to clarify if you use the Upwork Desktop App to send messages, or do you exchange messages through your desktop's browser?
Apr 14, 2019 11:43:49 PM by Goran V
Thank you for the details David,
Could you also submit a ticket from the app as well, our team will need the logs as well to investigate it further? You can do this by clicking on the Settings Cog > Support & Feedback.
Apr 14, 2019 11:55:36 PM by Davit B
Hi Goran,
Thanks for your time.
I don't think that they can get log files for that day. As I understand the Upwork desktop application removes old logs and keep logs with an interval of 5 days (I watched).
The earliest log was from 2019/04/11
Apr 15, 2019 12:14:19 AM by Goran V
Hi David,
Just to confirm that I`ve already escalated this to the appropriate team and one of our team members will reach out to you via ticket as soon as possible. If you have any additional questions let me know, thank you.
Apr 21, 2019 11:28:14 AM by Ben N
i can't believe this is still happening and upwork haven't fix it yet. it is flashing like crazy on my Safari broswer.....
Apr 21, 2019 11:37:10 AM by Goran V
Hi Ben,
Could you please try using another browser preferably Chrome or FireFox and let me know if you`re having the same problem? Thank you.