Money withdrawn from my credit card

[aleksandra-a]

Hi.
I posted my firs job here, and I was trying to hire a freelancer but error keeps showing.
Then I saw that there is an issue.
But now money are withdrawn from my credit card and still on my job page no changes are made.
Still no one is hired.

[10c59e5f]

Same thing happend to me, and no help at all. Did you found a solution?

[aleksandra-a]

No, nothing.
I tried to reach chat support and the chat bot told me that i will receive an email but nothing.
No email, I can not find a way to open a ticket so I am hoping somebody will answer here.

[10c59e5f]

Hey, hope you have found a solution if not contact via email at **Edited for community guidelines**

[JoanneP]

Hi Roland,

I can see that you already have an open ticket regarding this issue. One of our agents has updated your ticket to assist you further. 

[b74cc9c4]

In re: Bank Reports UPWORK Charged Us (Client) for Payment Each Time Pay Button Was Pressed Racking-Up $1,022.24 of CC Charges To Non-Profit Small Business - While Reporting an Error Message that "...Payment Method Was Not Accepted...etc."

*****Please be advised, that our Bank reported UPWORK charged us for Payment everytime the Pay buttom was hit. However, an error message came on the screen, indicating payment method was not accepted.*****

Now, there is $1, 022.24 pending on the CC with Bank, when Upwork led us to believe---through an incorrect error message---that payment was not accepted.

UPWORK: Please issue REFUND for entire dollar amount. WE ARE A SMALL BUSINESS AND CANNOT AFFORD TO HAVE THIS TURN INTO A LONG DRAWN OUT PROCESS. IT IS NOT FAIR TO YOUR CLIENTS AND FREELANCERS WHO ARE WAITING FOR YOU DURING TIME SENSITVE PROJECTS.

Thank you.

[JoanneP]

Hi Jeffrey,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[JoanneP · Accepted solution]

Hi Aleksandra,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[10c59e5f]

I posted for a job, and I was trying to hire a freelancer but error keeps showing.
Then I saw that there is an issue.
But now money are withdrawn from my credit card and still on my job page no changes are made.

Freelancer hasn't received any contracts and a huge amount is missing from my bank account.

How can i get my money back?

[fonzo_mun]

I know this is a few months old, but I'm having the same issue, but then the problem is on the "Client" side?

[cae8569f]

I'm new to this I wellcome help if you are interested