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Tammeral's avatar
Tammeral H Community Member

Need to contact support to verify my credit card but it doesn't give an option to contact support

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.

2,018 REPLIES 2,018
Andrea's avatar
Andrea G Community Manager

Hi Zoha,

 

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
Clare's avatar
Clare L Community Member

Hi there

I posted a job and it was completed but I forgot that the credit card listed was now invalid. I've since added a new one but will the payment be processed again on the new credit card or do I need to do something else?

thanks

Clare

Joanne's avatar
Joanne P Retired Team Member

Hi Clare,

 

I checked, and it looks like you have added another card on file and it is active. The transaction shows as processed as well, and you can check it from here. Let us know if you need further help. 

~ Joanne
Upwork
Jonalyn's avatar
Jonalyn E Community Member

I’m having trouble to verify my payment method using my credit card. I enter the amount 3 times but the reply “you have exceeded the maximum attempts to verify”. Can anyone assist me?

Joanne's avatar
Joanne P Retired Team Member

Hi Jonalyn,

 

One of our team members will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Henry's avatar
Henry W Community Member

How do I verify my Payment method (AMEX)?

Petra's avatar
Petra R Community Member


Henry W wrote:

How do I verify my Payment method (AMEX)?


Read all about it here 

 

 

Henry's avatar
Henry W Community Member

Thanks however there is no verify option there

Petra's avatar
Petra R Community Member


Henry W wrote:

Thanks however there is no verify option there


No, but it how you step by step how you can do it in your Upwork account.

Henry's avatar
Henry W Community Member

Yes and when I reach the step where there should be the verification option it is not there?!?

Goran's avatar
Goran V Retired Team Member

Hi Henry,

 

I just checked your account and can confirm that your billing method is verified and you will be able to pay your freelancers.
If you experience any problems or if something is confusing, feel free to follow up here with additional questions. Thank you.

~ Goran
Upwork
Pir Abubakar's avatar
Pir Abubakar S Community Member

We are unable to authorize your card. Please add another billing method or contact your issuing bank. Previously i already paid from the same card on upwork, but now it gives me this error. How can I resolve this issue? Please help

Andrea's avatar
Andrea G Community Manager

Hi Pir Abubakar,

 

I'm sorry to hear you're having issues setting up your billing method. Please double-check your credit card information when imputing as name or number mismatches can result in errors when authorizing your card. 

 

Please let us know if the issue persists,

Thanks!

 

~Andrea
Pir Abubakar's avatar
Pir Abubakar S Community Member

I already checked everything..but no help
Andrea's avatar
Andrea G Community Manager

Hi Pir Abubakar,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Marnie's avatar
Marnie S Community Member

I need help verifying my card - it has locked me out because your system didn't dictate that I needed to put in US funds instead of the CAD funds that I view in my transaction.

Andrea's avatar
Andrea G Community Manager

Hi Marnie,

 

I'm sorry to hear you had trouble verifying your card. I checked and it looks like you have closed your account. Please let me know if you'd like us to reopen your account and have one of our agents assist you in adding your billing method.

 

Thanks!

~Andrea
Monique's avatar
Monique W Community Member

Hello, I'm in the process of hiring someone for editing services. The hiring process is delayed due to my account not being verified. Please help. It doesn't ask me to verify anywhere.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Monique,

 

I checked and it looks like you already did the verification you are referring to and hired a freelancer. Could you please let us know if you still need help with this?

Thank you.

~ Aleksandar
Upwork
Hazem's avatar
Hazem A Community Member

When we try to add card we get this error - Requires verification. Contact customer support

And on support page there is no that option.

Goran's avatar
Goran V Retired Team Member

Hi Hazem,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

~ Goran
Upwork
Bython's avatar
Bython M Community Member

Hello, 

 

The same thing shows up on my account. The deposit has been made into my bank account but I can't input it. Please let me know what to do,

Joanne's avatar
Joanne P Retired Team Member

Hi Bython,

 

A member of the customer support team will reach out to you directly via email to assist you in verifying your credit card. Thank you!

~ Joanne
Upwork
Adnan's avatar
Adnan I Community Member

Hi 

 

I have the same issue when trying to hire for a job.

Cray's avatar
Cray H Community Member

Hi Adnan,

 

Can you descibe the specifc error you are getting? Does this only happen you attemp to hire a freelancer?