Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Sep 15, 2019 08:21:57 AM by Aamir M
I have already their contact No. and definitely I will get info about it. By the way I have already current account but not sure about the Mukammal Current Account.
Thanks
Oct 9, 2019 04:31:10 AM Edited Oct 9, 2019 04:32:34 AM by Shahid A
Hi Aamir,
I've the same problem I read your all queries, if you have found any solution please let me know.
Thanks!
Oct 9, 2019 04:47:27 AM by Goran V
Hi Shahid,
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further. Thank you.
Sep 15, 2019 08:54:53 AM by David J
credit card verification is red and won't allow me to enter the info and only allows contacting customer support. There is no one to speak to so I can resolve this. I'm very frustrated with this business model.
Sep 15, 2019 02:03:44 PM by Joanne P
Hi David,
I'm sorry for the trouble you're having. One of our team members will reach to you via support ticket and will assist you in adding verifying your credit card. Thank you.
Sep 16, 2019 03:52:47 AM by Liana K
Sep 16, 2019 04:11:33 AM by Goran V
Hi Liana,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Sep 16, 2019 01:39:56 PM by Jenna R
Sep 16, 2019 02:09:19 PM by Bojan S
Hi Jenna,
We'll have one of our agents reach out to you via support ticket to assist you with your verification billing method process.
Thank you for reaching out to us.
Sep 17, 2019 03:09:27 PM Edited Sep 17, 2019 04:00:26 PM by Philip G
Hello,
I have been prompted to confirm the card that I have added to my client account. I can't see any recent charges from UpWork on my statement for September. And so, the problem lies in the fact that I only have a few days left to verify my card, but no way to accurately guess the verification numbers.
Your help would be greatly appreciated.
Best,
Philip
Sep 17, 2019 09:07:24 PM by Avery O
Hi Philip,
I have shared your concern with the Customer Support Team and they will reach out to you directly to assist you with your credit card verification.
Sep 18, 2019 07:15:41 AM by Arsalan J
Sep 18, 2019 07:52:18 AM by Bojan S
Hi Arsalan,
We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.
Sep 19, 2019 02:47:54 AM by Aleksandar D
Hi Lianne,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Sep 19, 2019 04:13:56 AM Edited Sep 19, 2019 04:15:18 AM by Muhammad Adnan S
1: It is my first time to hire a freelancer. I have added a credit card and PayPal as payment methods. But the freelancer I want to hire says my payment method hasn't been verified as you can see in first attachment below.
2: The verification charges got reversed from my bank account also.
3: I am also unable to remove my credit card payment method. i dont know why. but you can see this in he second attachement below.
please guide me a solution ?
Sep 19, 2019 04:41:46 AM by Aleksandar D
Hi Muhammad,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 19, 2019 08:58:52 AM by Md M
Hi Team,
As i was trying to add payments method. while doing so, an amount of 278 INR Rupees has been deducted from my account without any proper information regarding why that amount was deducted. Along with that, My Payment Method have not been added.
Sep 19, 2019 10:04:40 AM by Bojan S
Hi Md,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Sep 19, 2019 10:40:10 PM by Md M
Sep 19, 2019 11:24:56 PM by Md M
Hi Bojan!
Thanks for your response. still am facing the issue. Already an amount of 278 INR has been deducted from my account and payment methods was not added. hence requesting you to help me with the same.
Sep 19, 2019 11:44:20 PM by Avery O
HI Md,
It looks like your billing method were added successfully, and they were charged the verification before you were able to delete them from your account. You may read more about it here.
I have shared your concern with the Customer Support Team and they will reach out to you to assist you further.
Oct 13, 2018 02:50:10 AM Edited Oct 13, 2018 03:24:20 AM by Ashraf A
I have entered the right information to verify my visa card but i did not work i tryied that several time after I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that
Oct 13, 2018 04:49:43 AM by Joanne P
Hi Asraf,
I'm sorry to hear that you're experiencing trouble with verifying your credit card. A member of our customer support team will reach out to you via email to assist you further. If you have any questions, please feel free to post it on the ticket so the agent can assist you. Thanks!
Sep 19, 2019 06:09:02 PM by Loryn H
When I try to add the two amounts to verify my credit card it tells me that the amounts are incorrect. Now it says I have to contact customer service. This is very frustrating!
Sep 19, 2019 06:22:16 PM by Avery O
Hi Loryn,
I have shared your concern with the Customer Support team, and they will reach out to you to assist you with your conern.
Sep 21, 2019 11:27:08 AM by Mohammad R
Why my debit card is not working on upwork while it is working on other sites
Sep 21, 2019 12:30:32 PM by Petra R
Mohammad R wrote:Why my debit card is not working on upwork while it is working on other sites
Generally, only proper credit cards and debit cards that share the functionalities of a proper credit card will be accepted on Upwork.
Sep 21, 2019 12:43:35 PM by Mohammad R
My card is a proper debit card and it is not a pre-funded card so why it is not working. Please solve this issue because I want to hire a freelancer.
Sep 21, 2019 01:06:50 PM by Joanne P
Hi Mohammad,
One of our agents will reach out to you directly via ticket and assist you further in adding your billing method, thanks.
Sep 24, 2019 02:57:48 AM by Nuno M
Sep 24, 2019 03:21:04 AM by Goran V
Hi Nuno,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Sep 25, 2019 08:01:22 AM by Chris P
This is seems to be the way to raise a support ticket... so can I have one for this issue aswell please.
Specifically I did not know that I needed to input the numbers in Dollars rather than the amount showing in GBP on the bank statement, I can now do this but there does not seem to be a way to do so.
Sep 25, 2019 09:15:08 AM by Bojan S
Hi Chris,
Thank you for reaching out to us! I check your account and it looks like your billing method was already successfully verified. Let us know if you need any additional assistance, we're here to help.
Thank you!
Sep 25, 2019 09:08:02 AM by Savanna P
I have the same issue and need help from customer support. I cannot verify my credit card after failed attempts. Thank you.
Sep 25, 2019 09:16:06 AM by Bojan S
Hi Savanna,
I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your billing method verification process.
Sep 25, 2019 02:21:15 PM Edited Sep 25, 2019 03:06:26 PM by Bojan S
Hello!
I tried to contact with support team! I can't verify my credit card after failed attempts.
Thank you.
**Edited for community guidelines**
Sep 25, 2019 03:08:41 PM by Bojan S
Thank you for reaching out to us, Norah.
One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
Sep 25, 2019 08:05:22 PM by Wayne P
Hey. Can't verify my credit card. it asked for the amounts I put them in, no go??????? Is there a help center?