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e61469bd
Community Member

Not able to process payments

I am Upwork client and seeing this on payment page . Even I am not able to change payment method . Need to get it resolved so freelancers can be paid on time
Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us
1 REPLY 1
JoanneP
Moderator
Moderator

Hi Aman,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
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