Aug 31, 2020 01:55:20 PM by J A
Aug 31, 2020 03:29:28 PM by Valeria K
Sorry to hear you haven't been able to reach our customer support team. We'll have one of our agents reach out to you directly via a support ticket and make sure your concerns are addressed.
Generally, there could be many reasons why your payment was declined, such as insufficient funds, the credit card is expired, fraud protection, etc. Best way to find the specific reason is to contact your card issuer.