Payment method verification process

[c224057a]

Hi,

I opened a new Upwork a couple of days ago, added creditcard to my account, posted 2 jobs and hired 2 people.  When I was adding the payment method in the job(fixed price by milestones) I already funded money into my account.

Now I need to pay out my freelancer but I cant because Iam getting the error message that I need to 'verify my payment method'.  I know that when you create an account you do 2 micro payments which I did, but according to Upwork they didnt came through and now I need to verify the payment method by providing documents.

But whats the whole point of a 'verification of a payment method' if I already paid money into my Upwork account with that same creditcard?  Isn't that ENOUGH payment method verification?

Anyone with same experience here?

Thanks,

R.

[AleksandarD]

Hi Richard,

I'm sorry for the inconvenience this has caused you. I already followed up with the team that is handling your case and you can expect an update on your open ticket very soon.

Thank you.