You are ABSOLUTELY WRONG. This very well reflects the upwork experience. I've been on upwork for years and saw so many of these behaviors being allowed by upwork that I left and was inactive for a couple of years. I don't know what experience you have on upwork other than being a "GURU" but I've been a member here since BEFORE you and I have seen many things that could have been preventable only if people knew there would be consequences for their irresponsible behavior or they would lose privileges for scamming others.
A freelancer should not be able to do this to so many people that eventually the bad experiences catch up to him and his ratings go down. There should be immediate suspension for a length of time and or penalty for various amounts depending on what they've done.
TRUST ME, they'd think twice next time before they lie and cheat!
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Sorry to hear you had a negative experience with a freelancer, Faith. Upwork offers various tools and information to help clients make hiring decisions, manage their contracts and communicate with freelancers. As a part of Fixed-Price Escrow Protection the funded amount is returned to the client if the freelancer cancels the contract without submitting the work. We also encourage users to share their experience working with each other when leaving feedback. Many clients also have shared that they choose to hire freelancers for a small paid test job to evaluate their skills and professionalism before hiring them for a bigger more serious project.
When under time pressure, there's no room for error. You need to minimize the risk for when the freelancer doesn't deliver. Ignoring the probability of this happening is not helpful, as Upwork cannot control that - no one can.
The safest way to ensure the completion of the project is to start with multiple freelancers, even if you end up paying double or more.
Of course, this only applies if the project is important enough. (e.g., why do skydivers waste their money on a backup parachute ?...)
Faith, I think the reason you are dissatisfied with the responses you're getting here is that many of us are sincerely confused as to what you think Upwork "allowed."
Did you reach out to Upwork for help in contacting your freelancer when he disappeared and they refused?
Did you attempt to end the contract and have your funds returned while you still had time to hire another freelancer and encounter some type of obstacle?
You haven't related any step at which Upwork was involved, on notice, or should have been taking any particular action.
Short of hiring several hundred full-time staffers to personally oversee each and every one of the hundreds of thousands of contracts going on through Upwork, what do you think Upwork could or should have done to prevent this situation?
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