Transfer account ownership

[32a1db5d]

Hi, the account owner left our company and we don't know how to transfer the ownership without him. Can anyone help me to change this please? 

[BojanS]

Hi Oleksiy,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[9afd3d69]

I have the same problem, but I am the one leaving the company and I have the contracts under my name and I am the owner on the account. Does that matter when I leave? I have added new people but it still shows me as the owner.

[AndreaG]

Hi Alex,

We'll have someone from our team will reach out to you via support ticket in order to assist you with this.

[b7b69e3c]

I am leaving the company and need to change the account owner from me to someone else at my company. Can I please start this process?

[BojanS]

Hi Andrew,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you!

[35c5e977]

We changed ownership of our company and created a new upwork, how can I get assistance ensuring our freelancers get the same fees they had previously and not the new contract fees of 20%? What email can I send the supporting documents to?

[AndreaG]

Hi Christopher,

Someone from our team will reach out to you via support ticket in order to assist you further.

[ef8eb4d8]

I need to change the owner of my account - can someone please help with this?

[BojanS]

Hi Jacob,

One of our agents will reach out to you directly via support ticket to assist you with your verification process.

Thank you! 

[e69214a5]

I would like to transfer the account ownership to one of the officers in the company. is this possible?

[AndreaG]

Hi Mohammad,

Yes, it is! We'll have one of our agents reach out to you via support ticket in order to assist you with it.

[71e5ad94]

There is no way to issue a request on your support site, event as the account owner.  I need to transfer ownership to a colleague.

[kochubei_valeria · Accepted solution]

Sorry about the delayed response. We'll have one of our team members reach out to you and assist you with your concern. 

In general, customers can reach out to our support team if they need assistance with something like transferring ownership of their account. How do I reach a human in customer support?

1. Please visit Contact Support and click the ‘Chat with Upwork' button.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[6665fd63]

My ex-coworker, Aaron, had an upwork account associated with his work email (a Google account under our company's Google account). I believe there's a valuable company project located on his upwork account. He used Google log-in as his way of accessing the upwork account. Aaron no longer works with us, and his Google account no longer exists, nor do we have access to his Google account password anymore, but his upwork account is still set to Google log-in. So how can I access his upwork account to retrieve the relevant project info?

For some reason I thought it might help if I was able to reset his upwork password, so I set things up in our company Google account such that any emails sent to his old work email would land in my email. Then I successfully reset his upwork password, only to then remember that that doesn't help me log-in to his upwork account, because it still requires Google log-in (and doesn't allow you to directly type in the password).
What can be done here?
Carson

[ArjayM]

Hi Carson,

We truly appreciate your reaching out to us and bringing this matter to our attention. We can’t discuss another user’s account with a third party to avoid violating our privacy policy. Could you please request the account owner to contact us directly here so we can proceed accordingly?

[6665fd63]

Hi Arjay,

Thanks for your response. 
Just wanted to double check before I put a lot of effort into getting this person to contact you. To clarify, even though Aaron's upwork account was associated with his work/company email (an email address he no longer has access to because it belongs to the company), and even though he was using his upwork account for company projects, the upwork account is still considered to be owned by him and not by the company?

[ArjayM]

Hi Carson,

At Upwork, we take your privacy seriously. We are always working to help ensure Upwork is a secure platform for our users. Could you please reach out to me via PM (click on my name) with the email address associated with Aaron's account so that I can assist you further? Thank you.

[ArjayM]

Hi Carson,

I took the liberty of escalating your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[5306ae89]

Hi, the account owner left our company and we don't know how to transfer the ownership without him. Can anyone help me to change this please? 

Thanks!

[NikolaS]

Hi Jeff,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[43cbcecc]

Hi Support,

I set up this account to find freelancers for my employer. I am now leaving the company and need to transfer my 'company owner' status and access to a colleague. Can you please help as I will be leaving the company tomorrow. Thanks a lot!

Gary

[759e32fa]

Hi Gary,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[96ed6326]

I am leaving my company on July 1. My successor needs to take over ownership of our Upwork account.

Please have someone get in touch with me!

[ArjayM]

Hi Mary,

I'll have one of our team members reach out to you directly via a support ticket with assistance on how to proceed. Don't hesitate to check here or in your email for more details.

[c324b49b]

Hello,

I would like to transfer ownership of my client account to another person. In KB there doesn't seem to be anything related, and I can't seem to find a way to open a support ticket.  Can someone help me?