Dear Upwork community,
I have generally had good experience with paying an expensive premium fee for my job post and hired talent specialists to help me filter good candidates. However, this good experience came to an end a few months ago. And as a matter of fact, the current service couldn't be worse in my opinion.
We're sorry about the delay in following up on your post and apologize for the bad experience you've had communicating with our talent specialist. I've reviewed your communication and do see there is room for improvement in the way the talent specialist communicated with you.
I'd also like to ask you to follow up on the question our agent posted on your support ticket yesterday in order for our team to assist you further.