Apr 5, 2021 01:13:54 PM by A L
Apr 5, 2021 02:05:29 PM by Bojan S
Hi there,
Thank you for this question. It looks like the agency you're referring to has not submitted the work for the milestone that has been funded currently. The first milestone has already been paid.
Over the course of the contract, your agency will submit milestones for review and the funds in escrow will be released upon your approval. If you would like your freelancer or agency to edit their submitted work, it is important to mark Request Changes on the contract in Upwork. You will also have the option to release a different amount of money (less or more) for a given milestone.
Feel free to reach back to us if you need any further assistance.
Apr 6, 2021 04:51:11 AM by A L
Apr 6, 2021 05:37:54 AM by A L
Agency approved my request to cancel 2nd milestone. How can I check my money for both refunded 1st and 2nd milestone at Escrow and send them all back to my credit card account?
Apr 6, 2021 05:48:11 AM by Goran V
Hi A L,
The funds from Escrow were already refunded back to your bank account. Please keep in mind that it can take up to 5 business days for the funds to be loaded on your account.
Regarding the funds that the agency issued a refund for, one of our team members will reach out to you via ticket and will assist you further on how to withdraw them back to your card. Thank you.
Apr 6, 2021 05:51:46 AM by Petra R
A L wrote:Agency approved my request to cancel 2nd milestone. How can I check my money for both refunded 1st and 2nd milestone at Escrow and send them all back to my credit card account?
It sounds like you have already released milestone 1 to the agency. If that is the case, the agency will have to refund it proactively and it does not happen automatically. If the agency do not refund, you may have to dispute (if it is less than 30 days since you released milestone 1).
Apr 6, 2021 07:54:39 AM by A L
Apr 9, 2021 06:05:52 AM by A L
He said he has paid today while I cannot see any money in Escrow, has it been sent back to my credit card? Can Upwork staff help and advise please?
Apr 9, 2021 06:37:40 AM by Goran V
Hi A L,
Our team has reached out to you with additional information regarding your refunds via ticket. You can access your tickets on this Link. Feel free to follow up directly there if you have any additional questions and our team will assist you further. Thank you.
Apr 9, 2021 05:58:02 AM by A L
How to dispute if this Agency Esketcher in Pakistan does not refund to me today as they promised?