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Urgent, how to delay milestone payment as agency failed to complete

816896f1
Active Member
A L Member Since: Apr 5, 2021
1 of 11
Agency fail to met timeline, how to delay milestone payment?!
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 11

Hi there, 

 

Thank you for this question. It looks like the agency you're referring to has not submitted the work for the milestone that has been funded currently. The first milestone has already been paid. 

 

Over the course of the contract, your agency will submit milestones for review and the funds in escrow will be released upon your approval. If you would like your freelancer or agency to edit their submitted work, it is important to mark Request Changes on the contract in Upwork. You will also have the option to release a different amount of money (less or more) for a given milestone.

 

Feel free to reach back to us if you need any further assistance.


~ Bojan
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816896f1
Active Member
A L Member Since: Apr 5, 2021
3 of 11
Now agency said will cancel the project and refund, while I already made
deposit for 2nd milestone, how can I get full refund of 1st and 2nd
milestone please? I am very upset of this.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 11

Hi A L,

 

I'm sorry to hear about the bad experience you've had. To learn more about how to request your funds from Escrow to be refunded back to your account, follow our steps Here. Thank you.


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816896f1
Active Member
A L Member Since: Apr 5, 2021
5 of 11

Agency approved my request to cancel 2nd milestone. How can I check my money for both refunded 1st and 2nd milestone at Escrow and send them all back to my credit card account?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 11

Hi A L,

 

The funds from Escrow were already refunded back to your bank account. Please keep in mind that it can take up to 5 business days for the funds to be loaded on your account.

Regarding the funds that the agency issued a refund for, one of our team members will reach out to you via ticket and will assist you further on how to withdraw them back to your card. Thank you.


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petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 11

A L wrote:

Agency approved my request to cancel 2nd milestone. How can I check my money for both refunded 1st and 2nd milestone at Escrow and send them all back to my credit card account?


It sounds like you have already released milestone 1 to the agency. If that is the case, the agency will have to refund it proactively and it does not happen automatically. If the agency do not refund, you may have to dispute (if it is less than 30 days since you released milestone 1).

816896f1
Active Member
A L Member Since: Apr 5, 2021
8 of 11
What if they don't settle it and pay back within days? What can I do? What kind of protection do you provide the client side with?
816896f1
Active Member
A L Member Since: Apr 5, 2021
9 of 11

He said he has paid today while I cannot see any money in Escrow, has it been sent back to my credit card? Can Upwork staff help and advise please?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 11

Hi A L,

 

Our team has reached out to you with additional information regarding your refunds via ticket. You can access your tickets on this Link. Feel free to follow up directly there if you have any additional questions and our team will assist you further. Thank you.


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