Hi everyone! This is what happened to me, hope anyone went through the same problem and knows how to solve it :-)
- I hired a freelancer, put $100 in escrow for the first milestone.
- She took one week to deliver something that was completely wrong.
- I canceled the contract.
- Then (via upwork chat) we agreed I will pay her $40 to avoid going to a dispute.
At my dashboard there is no option to send her money. So she rejected my "escrow refund request".
Me and the freelancer both agreed that $40 would solve the problem, but Upwork doesn't give me the choice to do so... it's so frustrating... and they only have a chat bot that gives you no helpful answer.
Has anyone been through this?
Thank you everyone!! Have a nice one.
I'm sorry to hear about your experience with this freelancer. If a client asks for a refund and the freelancers reject it, both parties will have the option to open a dispute. Under Upwork Fixed-Price Protection, disputes enter a mediation process with an Upwork dispute specialist.
Our team via reach out to you directly to further advise you regarding this process.
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