Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

We agreed a payment with the freelancer and we're not able to implement it!

fd13c283
Active Member
Christian V Member Since: Apr 14, 2020
1 of 2

Hi everyone! This is what happened to me, hope anyone went through the same problem and knows how to solve it :-)

 

- I hired a freelancer, put $100 in escrow for the first milestone.

- She took one week to deliver something that was completely wrong.

- I canceled the contract.

- Then (via upwork chat) we agreed I will pay her $40 to avoid going to a dispute.

 

At my dashboard there is no option to send her money. So she rejected my "escrow refund request".

 

Me and the freelancer both agreed that $40 would solve the problem, but Upwork doesn't give me the choice to do so... it's so frustrating... and they only have a chat bot that gives you no helpful answer.

 

Has anyone been through this?

 

Thank you everyone!! Have a nice one.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Christian,

 

I'm sorry to hear about your experience with this freelancer. If a client asks for a refund and the freelancers reject it, both parties will have the option to open a dispute. Under Upwork Fixed-Price Protection, disputes enter a mediation process with an Upwork dispute specialist.

 

Our team via reach out to you directly to further advise you regarding this process.

 

Thank you!

~ Bojan
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS