Jun 3, 2017 06:10:52 AM by Robert J
Please tell me where to find account balance and credits. Thank you!
Jun 3, 2017 06:28:03 AM by Goran V
Hi Robert,
When you go to Reports at the top of the page select Transactions. Here on the right side you will see your current balance, and how much funds are credited to active contracts. You will have a detail table of all of the transactions also.
Jul 26, 2019 12:23:47 AM by Sunil K
Hello
I have balance in my freelancing account near about 124 $ and I want to hire some freelancer with my client account (email id is same for both account).
So How I can use the current balance to pay the freelancer
Jul 26, 2019 12:40:34 AM by Aleksandar D
Hi Sunil,
Thanks for reaching out to us. Unfortunately, you can't use your Upwork balance to hire a Freelancer on your Client's account. You may want to follow up on our help article regarding Billing methods.
Thank you.
Apr 14, 2022 01:09:53 AM by Nemanja P
Hi Aleksandar,
I have the same case. I have 50$ credit that was refunded from an unfinished contract.
How can I use that credit and for what purposes?
Thanks
Apr 14, 2022 03:24:25 AM by Pradeep H
Hi Nemanja,
Thank you for your message. I do not see any pending or available credit of $50 on your account. Available credits can be used to fund your new milestone or contracts.
Thank you,
Pradeep
Apr 14, 2022 11:56:41 PM Edited Apr 14, 2022 11:57:32 PM by Nemanja P
Hello Nemanja,
Thank you for reaching out to us regarding Contract ID 29702527. I understand that this project has been a frustrating experience for you. Rather than going through the mediation process (which may take up to 30 days) we would like to resolve this dispute by returning Escrow ($50) to you and then providing a credit to your freelancer for the amount they would have earned on this contract. This is a one-time courtesy; any future disputes will follow the same dispute process made available to all users.
Hi Prandeep,
Above is the email I received. Could you please check that?
Apr 15, 2022 02:11:59 AM by Pradeep H
Hi Nemanja,
Thank you for your message. I see that the $50 credit was posted on your account on March 14th and the same has been already used to fund a milestone on March 16th for a different contract. You can refer to the Transaction History page for more information.
Thank you
Pradeep
Apr 16, 2022 10:17:31 PM by Nemanja P
Hi Pradeep,
Thanks for the reply.
However, if I'm looking at it right it should be March 25th, not March 16th?
Apr 17, 2022 12:01:11 AM by Pradeep H
Hi Nemanja,
Thank you for the follow-up message. Yes, you are right. Apologies for the typo error. The $50 credit was used to fund the milestone request on March 25th. Feel free to message us if you need further assistance.
Thank you,
Pradeep
Apr 26, 2022 06:23:05 AM by Nemanja P
Hi Pradeep,
One more question regarding the mentioned contract in dispute.
It is still not resolved and when I go to the "see dispute" page it says there is an error and I can't check the status of the dispute.
Could you update me on this?
Thanks
May 5, 2022 05:51:18 AM by Theboom T
Hi Pradeep H,
Actually I'm a client, and I have available balance of $50. And I want to use that available funds to pay for a milestone while hiring a freelancer. But as I checkout for the milestone which is $40, I'm being given pay through debit card(which I used for previous contract) the only billing method. Meaning I don't have an option to use those available balance as a payment.
Sep 7, 2023 08:47:36 PM by Lisa L
I have the same issue. I was refunded $1200 for contract work that wasn't completed. It shows in my balance. I want to hire a new freelancer and use the money in my balance. How do I do that?
Sep 7, 2023 11:48:36 PM Edited Sep 7, 2023 11:54:30 PM by Pradeep H
Hi Lisa,
If you have a balance on your Upwork account, you will be able to use the balance to fund your future contracts and milestones. You can initiate an offer for the new freelancer directly and our system will automatically deduct the amount from your balance before charging your billing method. Feel free to reach us if you need further assistance.
- Pradeep
Feb 15, 2021 04:37:24 AM by jesleen e
I have two active contracts...but why is one not showing up in the transaction section? It is a hourly pay contract
Feb 15, 2021 06:22:01 AM by Aleksandar D
Hi Jesleen,
I checked and it looks like the funds for the previous week are in the "In Review" tab of your Reports page. This represents hours logged last week that are now under review by your clients. Clients have 5 days to review your work diary. After that, the funds move to 'Pending' tab that represents the standard security hold period in which funds cannot be withdrawn. Please note that hourly payments are in the security period from the time the client review ends on Friday to when the funds are released on Wednesday. You can check this help article for more information.
If however, you were referring to your 'Work History', please note that only jobs on which payment has been processed are displayed on freelancer's profile.
Thank you.
Apr 17, 2023 02:50:34 AM by Daniyal H
1. how long does it take to have amount in our acount after we finish the project ?
2. the milestone are depending on due dates ? like if we put 18/04/2023 in milestone request it as accepted too so will i get the payment on the due date ?
Apr 18, 2023 12:53:13 AM by Pradeep H
Hi Daniyal,
Thank you for your message. The time taken to receive funds depends on the type of contract you are working on. For the hourly project, all logged hours are processed as per the weekly billing cycle. For Fixed price contracts, your funds will be available after 5 days security period from the milestone payment approval.
Thank you,
Pradeep
Jun 3, 2017 06:51:46 AM by Robert J
Jun 3, 2017 07:03:57 AM by Preston H
re: "I am not in a position to check my bank account to see if the funds are coming out of my bank account."
Learning how to check your bank account balance would be worth your while.
Jun 3, 2017 07:04:10 AM by Goran V
Hi Robert,
I will have one of our team members contact you via ticket/email because of the private and security information involved. Thank you for your patience.
Jun 7, 2017 03:44:37 PM by T V
How do I know if I 'logged' in with the correct referral link in the e-mail to get the credit? I posted a job and hired a contractor. When do i see this credit? Is there some way I can know beforehand before releasing funds?
Dec 19, 2018 02:22:39 PM by Nelson F
I was just awarded $50 credit as an email promo from you, but don't know where to locate it on my account. Or, does it just show up when I hire someone? Thanks! Nelson
Dec 19, 2018 03:38:18 PM by Valeria K
Hi Nelson,
Make sure you click the button to redeem the credit you'll see in the email. You will receive the credit once you start a new contract.
Thanks!