Why didn't get a full refund back? I need Upwork to Respond.

[3a2fa65b]

To Upwork:

I canceled a project with a developer that never got started on our project. 

The fixed amount of the project was $500.

When I requested an escrow refund it said $500 had been refunded on July 28. However, the company I work for is asking why $525 was not refunded instead.

The accounts payment team showed me a credit card receipt that shows $525 was indeed charged on 6/28 — but we only got a $500 refund back. Again, no services were rendered.

I need to have someone from Upwork to respond to this.

Any idea why the full $525 charge is not being refunded?

Thanks

[NikolaS]

Hi there, 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.