You cannot join this team until the client adds a complete address. Please wait until the client do

[#1]

Hi

I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.

What's happening?

How do I fix it?

Thanks,

Rob

[#2]

 

Display error "you cannot Join this team until the client adds its complete address" why this is Happening

[#3]

Hi Anees,

Please confirm with your client if they have provided their address in both Settings > My info and Settings > Tax information. If they have and the issue persists please have them contact support directly so we can help them. Please keep in mind we're not able to discuss any details of their account with you because of privacy reasons.

[#4]

Is it appropriate for a freelancer to guide his client about what to do on behalf of UPWORK if this is a requirement why for hiring why UPWORK didn't ask Mr. CLIENT to do it in the 1st place before sending the offer?

[#5]

I appreciate this feedback, Anees. I'll pass it on to the team for review, thank you for sharing.

[#6]

Hello,

When I try to accept an offer, I see this message:

You cannot join this team until the client adds a complete address. Please wait until the client does so.

The client claims that he has completely filled out his profile. Can I get help with this situation?

[#7]

Hi Aliaksei,

Could you share the client's name with me via PM (click on my name) so that I can check the details further? Thank you.

[#8]

I have the exact same problem. The client has completed their profile.

[#9]

Hi Ela,

If you're getting this error message it means your client needs to add their address in Settings > My info > Company contacts.

[#10]

Hi there,

I'm facing exact problem, Client Claimed to have add their address

[#11]

Hi Tahir,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#12]

I keep getting this error message, but I put in my complete address, not sure how to solve the issue 

[#13]

Hi Wolfgang,

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[#14]

Hi Bojan,

Client has sent me the contract of the project, when I am accepting the offer so I am getting this error "You cannot join this team until the client adds a complete address. Please wait until the client does so." 

Can you please resolve this issue at earliest, so I can help to the client. 

Regards,

Shahzaib Raees

[#15]

Hi Shahzaib,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#16]

My customer said that he has updated the information, but I still receive this error, could you please help me with that?

[#17]

Hi Yang, 

I'm unable to identify the client that is trying to invite you to their team. Could you please send me a private message so that I can look into this further?

[#18]

Hi, Avery

Thank you for your reply, I attached a screen shot for you, does it work?

Yang 

[#19]

Yes, that will do. 

Thanks, Yang! I'll look into it.

[#20]

Hi I am having the same issue. Can someone follow up please?

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[#21]

Hi Yunreszkhy,

Thank you for your message. I am sorry to hear that you are unable to accept an offer. I checked and I would suggest reaching out to your client directly to request them to complete all company related information on their account including the address. Once done, you should be able to accept the offer.

Thank you

Pradeep

[#22]

I get this error when I try to accept a contract.

You cannot join this team until the client adds a complete address. Please wait until the client

How to solve this problem?

[#23]

Hi Dmitro,

I have checked and it looks like you were able to accept the offer. I can also see that a milestone went smoothly and now waiting for the client to fund a new one. Let us know if you still need further assistance.

[#24]

Hi All,

When I tried to accept the offer from one of my clients, there is following message:
"You cannot join this team until the client adds a complete address. Please wait until the client does so."

My client is saying "I couldn't find the spot for the address".

How can I help him?

[#25]

Hi Navid,

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern.

Thank you! 

[#26]

Hi Upwork. I'm getting the same message on an urgent task. Can anybody help?