You cannot join this team until the client adds a complete address. Please wait until the client do

[58f1df19]

Hi

I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.

What's happening?

How do I fix it?

Thanks,

Rob

[NikolaS]

Hi Will,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further.

[wlyonsatl]

Thanks, Nikola.

[wlyonsatl]

Thanks again, Nikola.

Problem solved!

[dipen_patel]

Since the last few contracts, I am getting the message while accepting the contracts 'You cannot join this team until the client adds a complete address. Please wait until the client does so.'

**Edited for Community Guidelines**

I have seen this message for the last 4 to 5 contracts. Any freelancer should not see this message because up work system should inform the client in the very first place while creating the new contract and sending it to the freelancer. Any freelancers should not be able to work until this gets resolved.

I would strongly recommend Upwork technical department enhance the feature in a way that makes the process simple and easy rather than complicated.

At present, when I see the error message in the evening I send that same to the client, and the client responds to the message by the morning. This delayed the process by at least 1-2 days due to different time zones.

[759e32fa]

Hi Dipen, 

Thank you for sharing your feedback! We appreciate you bringing this to our attention. I will share this with our team so we can further look into it and optimize both the client and freelancer's overall experience here on Upwork. 

[3a68ba34]

Hi, 

I sent a contract to someone I want to hire and she received the same message saying she cannot accept the contract until I add an address. What address and where do I enter it? I don't see any place on the contract to do so. A swift replly would be greatly appreciated. 

[PradeepH]

Hi Barbara,

Thank you for your message. Please update your full address here and here before your freelancer can accept your offer.

Thank you,

Pradeep

[d3673ce1]

Hi, a client sent me the offer and I couldn't accept because "You cannot join this team until the client adds a complete address. Please wait until the client does so."  Could you please help fix this?  Thanks.

[759e32fa]

Hi Cindy,

Thank you for reaching out. There's no action needed on your end. The client has to add a complete address before you can proceed to accept the invite.

[8052c915]

Hello Upwork Team,

Isn't there a permanent solution to this, as we can't keep experincing and complaining about this. That will be helpful and appreciated. 

Thank you!

[sofia2008]

Client needs to update their full address in Contact info tab and in Tax info. They often complete only one address.

[c13644bf]

Hi it is still not working for me. So we can't start our job

[PradeepH]

Hi Christina,

Thank you for your message. Could you please confirm the error message? 

Thank you,

Pradeep