You cannot join this team until the client adds a complete address. Please wait until the client do

[58f1df19]

Hi

I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.

What's happening?

How do I fix it?

Thanks,

Rob

[g_vasilevski]

Hi Richard,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with joining the team. Thank you.

[30dcb51a]

Hello!

I've been trying to accept a job offer (using different browsers), but I keep getting this error. My client confirmed that they have the complete address. Could someone from the support team help?

Thanks in advance.

[89003600]

hey Tuba, I'm not from the support team, but I had the kinda same issue last week

finally, my client started a new job and I sent a request for that and she accepted me.

i know it can feel bad cuz i was afraid to lose the job since she got 17 other requests as well

[30dcb51a]

Hello Michael, thank you for reaching out 🙂 I asked my client to resend the offer but it didn’t work again sadly. I don’t know how to send a request. Just the proposal.

[AndreaG]

Hi Tuba,

Your client should confirm they have added their address in their My Info and Tax Information pages. If they have and you're still experiencing issues, I would suggest they reach out to support directly so they can help with their account. A quick way to contact support is by clicking the question mark icon that shows at the bottom right corner of this page.

[9839622b]

This has been done yet, she is still unable to accept my offer.

[AndreaG]

Hi Lesly,

I can see you're currently chatting with our support team! Please continue to communicate with them as they are the ones who can best assist you.

[wlyonsatl]

My latest new client is having the same problem.

[skdezine]

Issue: "You cannot join this team until the client adds a complete address. Please wait until the client does so."  My client added address though. Please help.

[PradeepH]

Hi Sarah.

Thank you for your message. It looks like your client has not added their complete address to their Upwork account. They will need to add a full address to their Upwork account before you accept the offer. Please share this direct link with your client to update the address on their Upwork account. You can try accepting the offer once the client has updated their address. Feel free to message us if you need further assistance. 

Thank you

Pradeep

[alehalabi]

Hi, I'm having the same issue and my client says she already updated her address. I sent her where she has to fill with her address, she did but I still can't accept the offer.

[AndreaG]

Hi Alejandra,

Your client needs to include her address in Settings - My Info - Company contacts. If she's still experiencing issues after adding her address please advise her to contact support directly. 

[gilbert-phyllis]

Can UW please, please clarify relevant language in the client UI so this problem doesn't continue to happen? I just went through it yesterday. Client sent offer, I got that message, I let the client know right away and he updated his address right away. I tried several more times over several more hours, thinking it was a lag in the system. Finally, I maneuvered my way past the support bot and got a live person via chat, who ultimately told me the client would have to contact support directly. He was sleeping by then (in Europe), so I sent message. By the time I got up this morning (in the US), he had resolved it and I was able to accept the offer. But we lost a chunk of a day, and had to dither around with the inconvenience. Clearly, it's a flaw in the instructions because lots of clients trip over it. Then we FLs have to work that much harder to make their UW experience a happy one that they want to repeat.

PLEASE FIX THIS!!

[wlyonsatl]

For the past week I have gotten the following error when trying to accept a new client's offer -

"You cannot join this team until the client adds a complete address. Please wait until the client does so."

The client tells me he has no idea what the problem is.

[AndreaG]

Hi Will,

Your client should confirm that he's added his address both in the My Info > Company Contacts and Tax Information sections of his Settings. If he has and the issue persists, please advise him to contact our support team directly so we can assist them with his account.

[gilbert-phyllis]

---

Andrea G wrote:

Hi Will,

Your client should confirm that he's added his address both in the My Info > Company Contacts and Tax Information sections of his Settings. If he has and the issue persists, please advise him to contact our support team directly so we can assist them with his account.

---

EUREKA! I think we may have glimmer of light here! Andrea, please confirm I understand you correctly: the client needs to add their address in two places: Company Contacts and Tax Information sections in their settings. If this is correct, then we can let our clients know and hopefully prevent their having to loop through CS.

[AveryO]

Yes, Phyllis, this is correct!

The client will need to add their Company Contacts and Tax Information if this notification pops up. If it persists, they will need to be assisted further through a support ticket. 

[wlyonsatl]

Hi, Andrea.

The client tells me he's already contacted Support and will now do so again.

[priyansh03]

While accepting the contract, I am getting an error, “You cannot join this team until the client adds a complete address. Please wait until the client does so”

However, client has already completed the address section.

[NikolaS]

Hi Priyansh,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[jared_k]

I'm having this problem now too. So just to make sure, the client has to put his information in the "My Info" and "Tax Information" tabs of his profile?

[PradeepH]

Hi Jared,

Thank you for your message. Yes, the client needs to add his information to the My Info page to resolve this.

Thank you,

Pradeep

[2f64baf2]

I made my account yesterday and I'm trying to hire a freelancer.  She just accepted a contract this morning with no problem and I'm trying to hire her but it keeps saying "You cannot join this team until client adds complete address.  Please wait until the client does so".  

My address is complete and correct, I've cleared the history and cache, and it keeps giving me that message.  Please help!! 

[AndreaG]

Hi Megan,

Could you please try going to Settings > Tax Information and adding your address there as well?

Thanks!

[richardcoda]

Come on man... this is crap. Get some decent programmers. This last update has sucked.