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Re: 1/2 of the budget in EC, messages evaporated

2e395a62
Community Leader
Piotr O Member Since: Sep 12, 2021
1 of 24

Good day to all!

An interesting case (at least for an UpWork rookie like me). For a small job, the client offered $10.00.  I bid $25. She started a conversation via UW messages. We agreed on the $20.00, as it is really a small job she needs to be delivered today by 11.00 am Greenwich time sharp. Job done. I've looked into the project to realize that the budget states $20.00, but there is only $10.00 on the Escrow account - she has created 2 milestones: "before review" and "final". I have messaged the client asking to feed the Escrow with the 10 bucks missing so I can submit the work. She's silent for now. Ok, still over an hour to the deadline. 

 

But....here it gets interesting - I've tried to check if I was clear on the $20 deal and if she clearly agreed to this. Oppps....all messages are gone, aside from the contract. Honestly, I am not sure what to do now. As a newbie here, I have a limited number of jobs completed so I take such small jobs to boost the stats. I would not want to have an argument and lose some credibility if she reports I have not submitted the work (which I can submit in a matter of 5 seconds cos it is ready). The $20 budget and 2 milestones $10 each seem to indicate she understood and agreed to the final price. 

 

Of course, I can "fire and forget", meaning that I can send the work and trust that the missing 10 dollars will be paid into Escrow and to my account one day - not such a big deal. But, if there is some idea behind paying only 10 and not 20, I do not like being ripped off, at least not before noon 😉

 

What course of action would you recommend? Thanks in advance!

 

Piotr

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 24

Hi Piotr,

 

I checked your contract and I can confirm that you have 2 milestones for $10. Please keep in mind that once the first milestone is paid, the client will be able to fund the second milestone. 

You can communicate with your client about getting paid the full amount under one milestone, or delivering the agreed work only for the first milestone. 

Please keep in mind that our fixed price protection for freelancers does not cover promised funds and unfunded milestones.
To learn more about how you're protected on fixed price contracts, check out this Help Article. Thank you.

~ Goran
Upwork
2e395a62
Community Leader
Piotr O Member Since: Sep 12, 2021
3 of 24

Goran V wrote:

Hi Piotr,

 

I checked your contract and I can confirm that you have 2 milestones for $10. Please keep in mind that once the first milestone is paid, the client will be able to fund the second milestone. 

You can communicate with your client about getting paid the full amount under one milestone, or delivering the agreed work only for the first milestone. 

Please keep in mind that our fixed price protection for freelancers does not cover promised funds and unfunded milestones.
To learn more about how you're protected on fixed price contracts, check out this Help Article. Thank you.


Hi Goran, thanks for the reply.

 

Exactly that is sth I am not sure I understand correctly. Does the client have to pay for M1 to be able to fund the M2? I thought she could just pay 20 into the Escrow and then divide it into 10 and 10. I am even OK with someone reviewing the work and paying the balance after it is reviewed (although it is not a welcome concept) but I would feel better seeing the whole sum in Escrow. I do not know the client so I cannot assess if she will do what is agreed or not. I would just clarify if she technically can feed the Escrow for two milestones in advance, and release them once the job is submitted.

 

Splitting a short paper into two parts seems even more ridiculous than breaking up the payment into two milestones 🙂 But maybe that is what I should do. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 24

Hi Piotr,

 

I would like to confirm that when you have multiple milestones on your contract, the client will not be able to activate the second milestone unless the first one is paid.
I would recommend to communicate directly with your client about the budget. I would also like to clarify that once you've submitted your work, the client will have 14 days to review your work and approve the payment. Thank you.

~ Goran
Upwork
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 24

Piotr O wrote:

Does the client have to pay for M1 to be able to fund the M2? 

Yes

I would never accept a small contract with 2 small milestones. It is just needless fuss. 


Now you have agreed, what are the two milestones defined as?

2e395a62
Community Leader
Piotr O Member Since: Sep 12, 2021
6 of 24

The milestones are named "before review" and "full payments". My mistake, I didn't look closely, just saw 20 in the budget column and did not check if the are milestones at all and if they are funded - small job, short deadline, not enough focus on my side, lesson learned. The milestones are strange a bit, too.

So - the final situation is that I need to send my work and once the client pays me, she will then be able to fund the second milestone and release it. But there is nothing that is obligating her to do the second part. Am I correct?

 

PS. Why the messages have evaporated?

 

 

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 24

Hi Piotr,

 

I checked your messages but I was not able to locate any deleted messages. Please keep in mind that you have two message rooms with your client. You can find them by entering your client name in the search bar on the left. If you're still not able to locate the messages you're referring to, please reach out to me via PM (click on my name) with more details. Thank you.

~ Goran
Upwork
2e395a62
Community Leader
Piotr O Member Since: Sep 12, 2021
8 of 24

Thanks, Goran! I have sent a message to the client asking for making only one milestone and funding 20 into Escrow - I hope she will do it. It is all already taking up too much of everyone's time for the 10 dollar bill. If she doesn't do it, I will probably submit the work anyway and - in the worst-case scenario - "invest" my other 10 dollars in the training of being more detail-oriented when accepting contracts. 

 

Thank you all for helping! 

 

Update: I have sent my work so she can meet her deadline. 

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
9 of 24

Hi Piotr,


There are two message rooms with the client you're referring to. Could you please check the second one in case the message you're referring to is there? You should be able to access it directly on this link.

 

Thank you.

~ Aleksandar
Upwork
2e395a62
Community Leader
Piotr O Member Since: Sep 12, 2021
10 of 24

Aleksandar D wrote:

Hi Piotr,


There are two message rooms with the client you're referring to. Could you please check the second one in case the message you're referring to is there? You should be able to access it directly on this link.

 

Thank you.


Thank you Aleksandar, yes, I have found them. OK, thanks again for helping me out. Let's see what will happen 🙂

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