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Accept or Reject Button for Dispute?

Active Member
Adrian R Member Since: May 22, 2019
1 of 4

Hello Upwork community,

 

I recently had an experience with a client where I delievered the work, they changed their mind and gave me only 25 percent of what was originally agreed to. I didnt even know they could adjust the price after we agreed to a amount. Regardless, I opened a ticket because I completed the work and actually did a couple extra things to satisfy this client but didnt get my full pay. Well now on the dispute page it says accept or reject? but I havent been contacted. I dont want to click on something I'm not suppose to and possibly close or ruin my chances at getting my payment for the job I did. What do I do? Do I leave it alone? I've seen some posts like these on here but no one ever put a clear answer. 

 

Any information would help.

 

Community Guru
Christine A Member Since: May 4, 2016
2 of 4

Adrian R wrote:

Hello Upwork community,

 

I recently had an experience with a client where I delievered the work, they changed their mind and gave me only 25 percent of what was originally agreed to. I didnt even know they could adjust the price after we agreed to a amount. Regardless, I opened a ticket because I completed the work and actually did a couple extra things to satisfy this client but didnt get my full pay. Well now on the dispute page it says accept or reject? but I havent been contacted. I dont want to click on something I'm not suppose to and possibly close or ruin my chances at getting my payment for the job I did. What do I do? Do I leave it alone? I've seen some posts like these on here but no one ever put a clear answer. 

 

Any information would help.

 


The client has asked for a price reduction, so if you don't want to give him one, then you should click on "reject" (as in, "no, I don't agree to give you any money back"). If you don't do anything, then the client will automatically get their money back. There's more information about the process here: https://support.upwork.com/hc/en-us/articles/211062158-Dispute-a-Freelancer-s-Hours?flash_digest=413...

 

That was the link if it was an hourly project - if it's a fixed price project, here's a link to more info about that process: https://support.upwork.com/hc/en-us/articles/211068528-Dispute-Non-Release-of-a-Milestone-Payment

 

Community Guru
Tiffany S Member Since: Jan 15, 2016
3 of 4

This is not the first time this question has arisen, and it's no surprise--the language is very unclear. Upwork, surely it wouldn't be difficult to change the button text to something clearer?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Thanks for your suggestion, Tiffany. I'll go ahead and share this with the team for their consideration. 

 

Adrian, looks like you rejected the client's request and filed a mediation ticket already. The mediation team will reach out to you directly and assist you with your concern. 


-Avery
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