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Account suspended

Active Member
Devin H Member Since: Nov 7, 2019
1 of 3

Hi,

 

I logged into my account today and saw a message that my account was suspended. After looking into the issue, I was told that I should have recieved an email or Upwork notification explaining why this action has occured. I have recieved neither. I have completed my Identity Verification, and have not broken any of the terms of service to my knowledge. Can anyone explain, first how this issue occured, and second how I can reverse this? I will be following up with my results.

Active Member
Oto K Member Since: Sep 1, 2019
2 of 3

Hey,

There are a few possible reasons:

  1. Getting Paid Outside The Upwork Platform
  2. Sending Copy And Paste Proposals
  3. Sending Many Proposals And Not Getting Hired
  4. Poor Feedback From Clients
  5. Fraudulent Activity / Having two profile

Unless the reason is "getting paid outside the Upwork" you can get back your profile.

 

p.s For the 5th reason, you might not have duplicated profile, but Upwork decides that you have,  while you are using public WIFI networks.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 3

Hi Devin, 


Kindly refer to this support ticket for more information. Please follow the instructions noted on the ticket so that you can lift the temporary hold on your account. 


-Avery
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