May 12, 2019 04:20:32 AM by Arslan A
Hi dear,
My monthly connects expired on 11 May 2019 but I have not yet received / renewed my monthly connects (basic plan) yet. Kindly guide me about it or resolve my issue.
Thanks and regards
Arslan Anjum
Solved! Go to Solution.
May 12, 2019 04:58:42 AM by Aleksandar D
Hi Arslan,
Thanks for reaching out to us. I checked and it seems that your billing cycle will start on 12-May, UTC. Please allow 24-hours for the connects to be credited to your account. If the connects do not get credited after 24-hours, please reach out to us, and we'll assist you further.
Thank you.
May 12, 2019 04:58:42 AM by Aleksandar D
Hi Arslan,
Thanks for reaching out to us. I checked and it seems that your billing cycle will start on 12-May, UTC. Please allow 24-hours for the connects to be credited to your account. If the connects do not get credited after 24-hours, please reach out to us, and we'll assist you further.
Thank you.
Jun 19, 2019 05:14:25 AM by Goran V
Hi Mikki,
Your account has been moved to paid Connects, you will have to purchase Connects to submit a proposal to any job (unless you are on our Freelancer Plus plan or rolled over some existing Connects).
This was announced about 2-months ago, where we sent an email to all users, posted in our blog, setup a resource page, posted announcements in the Community here as well. Thank you.
Aug 20, 2020 03:23:58 AM by Hamza K
Hi, Since 1 months I have not yet received my monthly connects (basic plan) yet. Kindly resolve my issue. Thanks and regards Hamza.
Aug 20, 2020 03:43:48 AM by Goran V
Hi Hamza,
All freelancers were moved to paid connects only. This means that freelancers on our Basic plan will not be receiving free connects anymore. Thank you.
Sep 7, 2019 04:12:58 AM by Nadeem K
Hi,
Since 2 Months I have not yet received my monthly connects (basic plan) yet.
Kindly resolve my issue.
Thanks and regards
Nadeem.
Jun 20, 2019 05:41:19 AM by Taylan K
Hi Upwork team,
I was created my new account. but Connects is zero. so I was trying to add a billing method using my debit card. Unfortunately, it was not accepted. How can I get connects? Kindly guide me or help me.
Thank you,
Taylan
Jun 20, 2019 05:57:31 AM by Goran V
Hi Taylan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.
Jul 3, 2019 11:23:18 AM by Rex B
Hi! can you please help me, coz I dont have availabe 60 free connects on my upwork account. I dont know why. My account is from odesk before. I hope you can help me
Jul 3, 2019 11:40:36 AM by Maria T
Hi Rex,
As the message says, the "Basic Plan" no longer has free connects, you have to buy them.
Dec 1, 2020 11:01:19 PM by Jamil H
Hi dear,
this is Jamil Haider i did not receive my monthly connects screenshot is attached and this was happening from last 2 months. humbly request Kindly guide me about this issue it or resolve is as soon as possible
Thanks and regards
Jamil Haider
Dec 1, 2020 11:07:36 PM Edited Dec 1, 2020 11:08:17 PM by Petra R
Jamil H wrote:this is Jamil Haider i did not receive my monthly connects s
Free connects with the free plan were stopped in spring 2019
However, Upwork have announced they'll start to give freelancers on the basic lan 10 per month in future, so you'll get 10 in January. If you need any in the meantime, you have to buy them.
Aug 5, 2019 03:48:25 AM by Rashid S
Hello Admin/Moderators,
My monthly connects expired on 3rd July 2019 my current Current Billing Cycle
Waiting for your positive response.
Thanks
Aug 5, 2019 04:47:30 AM by Petra R
Rashid S wrote:
My monthly connects expired on 3rd July 2019 my current Current Billing Cycle
Aug 4, 2019 — Sep 3, 2019, it's been passed 1 month but I have not yet received or renewed my monthly connects (freelancer basic plan). Please look into this matter and tell me the issue about it.
There are no more free connects. You have to buy them now.
Aug 5, 2019 04:48:10 AM by Aleksandar D
Hi Rashid,
Thanks for reaching out to us. According to our new Connects policy, you'll need to purchase Connects in order to submit proposals. Connects are sold in the following bundles: 10 for $1.50, 20 for $3, 40 for $6, 60 for $9, 80 for $12. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects.
Thank you.
Jan 3, 2020 01:57:50 PM by Mohsin R
I am facing the same issue, as the billing cylce is 28th of each month, i made an account and recieved 20 Connects as new member on basic plan, but its been 8 days since my billing cycle passed, i havn't recieved the connects so far, what could be issue pls?
Thanks
Regards
Mohsin
Jan 3, 2020 02:22:58 PM by Aleksandar D
Hi Mohsin,
According to our new Connects policy, you'll need to purchase Connects in order to submit proposals. Connects are sold in the following bundles: 10 for $1.50, 20 for $3, 40 for $6, 60 for $9, 80 for $12. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects.
Thank you.
Jan 10, 2020 07:28:30 AM by Pilar B
Hi! I have the same problem. I used my connects 2 months ago aproximately and Upwork never renewed it. How can I solve this problem?
Thank you.
Jan 10, 2020 07:37:30 AM by Petra R
Pilar B wrote:Hi! I have the same problem. I used my connects 2 months ago aproximately and Upwork never renewed it. How can I solve this problem?
Had you read the thread you are replying to, you would have figured out that free connects have been discontinued months ago in spring 2019
Feb 10, 2020 10:59:16 PM by raheel n
Hi,
I've same problem, I've basic account and still my connect is 0. why I didn't get connects? can you please help me on that.
Feb 11, 2020 12:02:51 AM by Petra R
raheel n wrote:
I've same problem, I've basic account and still my connect is 0. why I didn't get connects? can you please help me on that.
No
more
free
Connects.
If you want any connects, you have to buy them or take out a membership.
Feb 11, 2020 05:02:23 AM by Richard W
If you want any connects, you have to buy them or take out a membership.
... a paid membership, which is mostly just a more expensive way of buying connects.
Feb 11, 2020 05:12:33 AM Edited Feb 11, 2020 05:14:55 AM by Petra R
Richard W wrote:
If you want any connects, you have to buy them or take out a membership.
... a paid membership, which is mostly just a more expensive way of buying connects.
Nooooooooooooo.... it's a never ending source of hilarity (seeing the bid ranges!)
I promise, it's the funniest thing ever.
May 4, 2020 04:34:33 AM by Awais S
Hi, Its been 4 months and I am not recieving any connects at the end of month. Kindly credit my connects so that I can apply for job in these hard times.
Thanks
Regards
May 4, 2020 05:00:33 AM by Goran V
Hi Awais,
All freelancers were moved to paid connects only. This means that freelancers on the Basic plan will not receive free connects anymore. Thank you.
Jan 29, 2022 06:59:40 AM by Girmay G
I am beginner basic plan user, i got an email that says monthly 10 free connects are given to me. But still in my profile..it is not updated. ANy help
Jan 29, 2022 09:34:38 AM by Nikola S
Hi Girmay,
Thank you for reaching out to us. I checked and can confirm that you already received free monthly Connects for the current billing cycle. You can find more information on your Connects History page.
You’ll see your monthly free Connects added on your next billing cycle date. Not sure when your billing cycle begins? You can find this date on your “Memberships and Connects” page under User Settings. You’ll also receive an email when your Connects are available for use.
May 6, 2022 08:03:37 PM by Rachel A
Hello Aleksandar, I am having the same problem with my Upwork account. I've been receiving monthly free connects every 3rd of the month, last time was in April. I did not receive any this month. Could you assist me?
May 6, 2022 10:59:02 PM by Joanne P
Hi Rachel,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
May 12, 2019 07:56:01 AM by Rishabh S
Hey,
Starting this month Upwork stopped giving 60 free connects to Basic Plan users. Now, you'll have to buy connects for $0.15 each, in bundles of 10.
You can also upgrade to Freelancer Plus for $14.99 & receive 70 connects (Valued at $10.5) each month.
You can read more about Changes to Connects.
Hope this helps,
Cheers!
May 12, 2019 10:26:22 AM by Rishabh S
Did your billing cycle start on May 1?
The rollout started on May 2 & as the billing cycles change, freelancers can start seeing the new pricing and change to connects.
May 12, 2019 09:16:54 AM Edited May 12, 2019 09:18:01 AM by Chan M
Rishabh S,
You are providing the wrong details yet because upwork is not doing it yet.
May 12, 2019 10:33:23 AM by Rishabh S
Hey Chan M.
I'm not providing wrong information here, According to this article on Upwork Blog, paid connects started to roll out on May 2.
Since it's a phased rollout, You might not be seeing it because your billing cycle hasn't changed yet.
May 12, 2019 10:39:48 AM Edited May 12, 2019 10:42:22 AM by Chan M
Rishabh S
Can you confirm the final date in the Image(http://prntscr.com/nnlx7f) ?
May 12, 2019 10:43:56 AM by Rishabh S
I can't confirm the exact date, but that information is for new freelancers that joined recently, nevertheless.
For existing freelancers, the rollout started on May 2 & by June end, all freelancers & agencies (new & existing) should be able to see the change.
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