Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi Tejash,

If you would like to submit a name change request go to Settings > Contact Info > and update your name. Thank you.

[#3]

Hello everyone

I have a problem nearly for a month now, and I really need some help in solving it.

My problem is that I can't withdraw my money because I don't have an active Paypal account and Payoneer account isn't working anymore.

and I added my bank information to use the wire transfer and I attached everything you asked for "passport, utility bill" and you accepted the attachments.

but after all of this, you didn't activate the payment method because my name isn't like my name in the bank account!

I really need to withdraw money from my account, and I need your help to do that, I contacted many of you and I didn't get any result.

PS: IF I NEED TO OPEN A NEW BANK ACCOUNT THE NAME MISMATCH PROBLEM WILL STAY THE SAME, because of my confirmed name written here Abdulrahman Masri and my ID name is Abdulrahman Almasri.

Thank you so much!

My best regards,
Abdulrahman

[#4]

Hi Abdalrahman,

I checked, and it looks like Bojan has already escalated your concern to our team, as you have requested here. One of our team members has already reached out to you via ticket to assist you in verifying your name. Thank you.

[#5]

I am also facing the same problem, in my agency account

[#6]

Hi Ram,

I checked your account, and I can see that our team has already reached out to you directly regarding your concern with your payment method approval. You may log in to your account and check your ticket number: 28711669. Thank you!

[#7]

Hello I have given all my bank details and whenever I put my Swift Code it says that bank not found.

[#8]

Hi Ayesha,

Please contact you back directly to check your SWIFT code and to ensure proper routing of your funds.

Thank you!

[#9]

I have Called my bank and asked the SWIFT CODE also and im putting that but
still there's an error that bank not found

[#10]

Hi Ayesha,

One of our team members will reach out to you directly via a support ticket to assist you with adding your SWIFT code.

Thank you!

[#11]

My name is Amira Cherif here but in the bank its Amira Sherif with a S
And im trying to change the C to S but it doesnt change its been 3 days i think
I have to change it for the beneficiary name i need to set the payment
Will you please change it? Tia

[#12]

Hi Amira,

Thanks for reaching out to us. When a user adds a bank account and the name on the bank account is not an exact match with the name on your Upwork Account, it will show a mismatch which will have to be reviewed by our Specialists, typically within 1-2 business days. Minor mismatches that fall within our name guidelines are often approved by the team without a need to ID verify. You can check out this help article for more information. I checked your account and you should be all set to get paid.

Meanwhile, I noticed that you requested a name change as well. Kindly allow our specialists to review the name change request which may take about 1-2 business days as well.

Thank you.

[#13]

Hello Dear!

Thanks for your help!

My payment method is still not verified and I'm unable to get paid which I have in my account.

I don't know what exactly is an issue, I'm getting emails for a lot of communication topics from Upwork Team.

Please help me personally to solve this issue and dont add me other communication strings, I dont understand this.

Kindly

[#14]

Hi Leena,

Our team reached out to you via ticket to assist you further with your payment method. Thank you.

[#15]

Hello there. My payment method is paypal, but I received a warning “Beneficiary does not match.”. The name in my paypal account is completely mine, I just wrote my name in paypal with my own alphabet, my name in Upwork is registered with the latin alphabet. Maybe that's why no match has been achieved. However, I just updated my name in Upwork and did exactly the same as on the other side and a request was sent. Please tell me if I should do anything else to get the match done?

[#16]

Hi Omer Uygur,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#17]

Hi Goran,

I'm having the same problem with my account, but I don't know why. I double-checked the information and I do have the same name on my Paypal account and my Upwork account,

This is the message I am getting:

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Thank you,

Francisco Marin.

[#18]

Thank you for reaching out to us, Francisco.

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

[#19]

I've the same issue — I've updated my profile name so it matches my bank details, but the following message still appears:

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

How do I get your support staff to look into this? Thanks!

[#20]

Hi Rebx,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

[#21]

Hi Karen,

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about the mismatch on your documents and will suggest editing your Upwork profile name to match your legal name.

Thank you.

[#22]

Hi Goran,

In My Bank Account name mentioned as Suba C, C is my fathers name. Now I am married my husband's name is Gowtham, so changed to G now. That's the problem when I add my account details. Kindly help me on this issue.

Regards

Suba

[#23]

Hi Suba,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#24]

Hi Goran,  
My academic, published name is my maiden name, but my bank account is in my married name. I have tried to rectify this by including both names where possible. Is it another 3 days to find out if this has worked? If it hasn't, what do you suggest I do?
Thanks
Caroline

[#25]

Hi Caroline,

Please allow up to 3 days for the verification process to be completed. If additional information is needed our team will reach out to you directly and will assist you further. Thank you.