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be973c5a
Community Member

Buying connects

Hi!

I have been trying to buy connects using my husband's card with his permission because my bank has blocked transactions of Upwork. But everytime i try to add his card upwork puts me on a hold. What can i do? Can someone help me out with this im missing out on so many possible opportunities

Thanks

2 REPLIES 2
spectralua
Community Member

Your account can be locked with account\card name mismatch. You need to contact Upwork team directly to agree this. Correct way is using your own card.

NikolaS
Moderator
Moderator

Hi Lala,

 

Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

~ Nikola
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