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Can't change country

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Active Member
Jennifer L Member Since: Apr 23, 2019
1551 of 3,902
Thank you
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Active Member
Susan S Member Since: Apr 23, 2019
1552 of 3,902

Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address. I am trying complete creating a profile and it is requesting to send a verification to a US Country code; however, I am currently in SE Asia and need the verification code sent to another phone. I have updated my account with the correct phone number, but on create a profile it is not allowing me change the country code. Does anyone know how I would be able to do this?

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Community Guru
Petra R Member Since: Aug 3, 2011
1553 of 3,902

Susan S wrote:

Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address.


The location refers to where you are actually currently located (hence the term "locatation" rather than "citizenship") How would you hope to verify your location to be somewhere where you are not located?

 

If you live in SE Asia, that is what your profile has to reflect. So you need to change your location to the county where you actually are, then the issue with the phone number resolves itself.

 

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Active Member
Vitalii K Member Since: Apr 27, 2019
1554 of 3,902

Hi I cant finish creating account as freelancer as Country defined wrongly and I cannot enter correct mobile number for verification sms recieve. Please help. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1555 of 3,902

Hi Vitalii,

 

Thanks for reaching out to us. Please advise as to which country your account should reflect as your location and we'll update it from our end?


Thank you.

~ Aleksandar
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Active Member
Vitalii K Member Since: Apr 27, 2019
1556 of 3,902
Ukraine
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1557 of 3,902

Hi Vitalii,

 

I have updated your country as requested. You should now be able to update your address by going to your settings page and updating your address in your Contact Info page.

 

Thank you.

~ Aleksandar
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Active Member
Emma B Member Since: Apr 27, 2019
1558 of 3,902

I started signing up for while I was living in the U.K., although now I am in the U.S. The country box is greyed out, and I am unable to edit or verify a phone number since I don't have a U.K. phone, please help. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1559 of 3,902

Hi Emma,

 

One of our team members will reach out to you directly via support ticket to assist you with your location issue.

 

Thank you.

~ Aleksandar
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Active Member
Paul M Member Since: Apr 27, 2019
1560 of 3,902

I have moved from the UK to Australia and I can't change my location to Australia. Please can somebody help me with this?

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