Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[LuiggiR]

Hi Audun,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[30e5ca4f]

It resolved itself with a new photo.

[4054919d]

Hi, I have the same problem. Can you have an agent checking my account please? 

[673a4a81]

Hi, I have the same problem - have submitted my Driver's licence several times and it is still not verifying. Please assist.

[NikolaS]

Hi Mel,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[54812c22]

Hi Sir Can You Kindly tell me what this indicating

[63699de6]

having same issue help please

[d1ac9a92]

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

[f94a49e7]

Same Issue With Me too, im contacting the Support team ,how to apprach the Please guide me too.

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you! 

[LuiggiR]

Hi Saad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[husnafzal]

I have opened a request to check my account verification related issue its been a week I have had no response.

[c2e4b572]

Same problem for me, it's been 5 days and I'm still waiting for my ID to be verified

[ArjayM]

Hi Sam,

I'm sorry you're having difficulties getting your ID verified. I've converted your post into a support ticket to your case the attention it deserves. Kindly expect an update from one of the team members on this page with further assistance.

[hunzalamushtaq]

My id is still not verified and i didn't get any emails about Id verification its been more than 2 days. i cannot apply to new jobs. Apply Now button is disabled. 
Please.

[75ed3726]

Hello, Luiggi.
Recently, I got the "Identity Verification" notification. Since yesterday I've been trying to complete the verification. But when I clicked to "start now" button Upwork showed this page. When I try to scan the QR code from my mobile, it redirects me to the same page. In option 2 I didn't get any sms, but Upwork said "You have exceeded the max number of texts that we can send".
What can I do right now?
Thanks.

Shafiun

 

[ArjayM]

Hi Shafiun,

Arjay here stepping in for Luiggi. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[0f30a65d]

Hello, I had the same problem, any solution for this?

[955bf41f]

I have same issue. Please how did you resolve yours Saira

[LuiggiR]

Hi Victoria,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[c516c962]

Hello, i need help, too. I have update my ID twice, but still not pass. I don't understand why.

[f94a49e7]

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you! 

[1ea57b9e]

Hello, I have the same issue. When I scan the QR code and I select my email, i'm unable to begin the verification process. Could you please help me to resolve this issue? thank you.

[NikolaS]

Hi Halima,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[5356d6c1]

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you! 

[d12878dc]

Hi, 

pls check this way and answer me. I try not to accept.scen the Google authenticator app then Error cannot interpret QR code .come 

**Edited for Community Guidelines**

[nkuliwrites]

I'm also having the same issue. Please help.

[NikolaS]

Hi Nonkululeko,

Thank you for reaching out to us. I checked and it looks like you need to verify your identity to continue winning jobs on Upwork. You can get started here.

[nkuliwrites]

Hi Nikola, 

Thanks for your response. To clarify, I followed the verifcation link and completed the necessary steps. I did this several times in the past week and this morning, but I wind up at the same message (see screenshot). The last message said my profile will be manually reviewed and I should keep an eye out for an email from Upwork, but haven't received anything yet. 

Please assist. 

[ArjayM]

Hi Nonkululeko,

I see that the team has reached out via email with more information about the status of the ID verification. You may visit the ticket linked to your case on this page or your email for more details. Please don't hesitate to coordinate with the team and they'll surely assist you accordingly.

[6f944d54]

Hello Arjay,

I have same issue. Can you please help me to resolve it?

[PradeepH]

Hi Sahith,

Thank you for your message. I checked and I see that the document was uploaded today. Please allow 24-48 hours for the team to review and update your account. 

- Pradeep

[c2e4b572]

hi Nikola

Can you help me, it's been a week and I'm still waiting for my ID to be verified. i can't get any job or propose

thank you 

[c516c962]

I meet this problem,too. Iave try to update my ID twice, but still not pass. Is there anyone tell me the reason?

[PradeepH]

Hi Mia,

I am sorry to hear that your documents were not accepted. I checked your account and can confirm that your previous submission was rejected due to missing or incomplete information on your documents. Please resubmit the document with a clear image of both the front and back sides of your documents. 

- Pradeep

[f94a49e7]

Dear Upwork Support Team,

I am experiencing issues with the identity verification process on my account. Specifically, I'm unable to receive an SMS for verification, and there's no option to enter a code or upload my National Identity Card and a live selfie. Could you please guide me on how to proceed with these steps or rectify the issue I'm facing with SMS verification?advise
I have attached an image as well , where I'm stuck,please advise me in this matter.
Please send me a link where I upload my documents as well.

Thank you for your prompt assistance.

Email for Upwork
**Edited for Community Guidelines**

Best regards
Saad Abdul Rauf

[a8b45821]

Hi, I have the same problem with identity verification, can you ask an agent to check my account, please?

[ArjayM]

Hi Zaida,

I escalated your ID verification concern directly to the team handling the review. They confirmed that your ID has been verified, and you should now see the ID-verified badge on your profile. You're all set! Thank you for reaching out.

[e4f8280e]

I also have the same problem. Have you resolved it?

[ArjayM]

Hi Hong,

I reached out directly to the review team, who confirmed that your ID has been verified. You can now see the ID-verified badge on your profile. You're all set! Thank you for reaching out.