Jun 25, 2020 02:20:57 PM by Isabella R
I'm trying to create my profile, but it won't register my education info. I can put everything in until I get to degree. I selected my degree from the drop-down list, but it still says in bright red "Select the appropriate degree from the drop down list." But I already did select the degree. Then it won't let me press save. I don't know what to do.
Solved! Go to Solution.
Jun 25, 2020 03:12:49 PM by Bojan S
Thank you for reaching out to us, Isabella.
One of our team members will reach out to you directly to assist you with completing your Education section.
Jul 8, 2020 08:33:45 PM by Ana Luzvina B
Jul 8, 2020 11:33:08 PM by Joanne P
Hi Ana Luzvina,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 5, 2023 12:17:59 PM by Nadia J
Hi. I am having a similar issue. I cannot finish off my profile past the education stage. It refuses to move forward and says 'error'. I have tried using a different browser and cleared my cache but to no avail. Please assist.
Aug 5, 2023 01:21:28 PM by Luiggi R
Hi Nadia,
I'm sorry you're having trouble completing your profile. Can you try clearing your browser cache and cookies or using a different browser and trying again? Let us know if the problem persists so we can assist you further.
Aug 6, 2023 11:49:00 AM by Nadia J
Aug 6, 2023 12:38:00 PM by Luiggi R
Thanks for following up, Nadia. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 9, 2020 03:34:30 PM by Heather E
I've tried in two browsers to add a degree and even though I'm selecting from the drop down list, I continually receive an error to choose an appropriate degree from the list. Is anyone else having this problem?
Jul 9, 2020 09:40:32 PM by Joanne P
Hi Heather,
I'm sorry for the trouble you had. Please refer to the instructions Valeria shared on this thread by saving your education information without completing the degree field as it's optional. You'll be able to go to Find Work> Profile and make changes to your profile later. Our engineers are already aware of the issue and are actively working to fix this as soon as possible. I've also shared your concern with the team. Thank you.
Jul 9, 2020 04:29:42 PM by Bonny M
Good day,
I am looking for assistance entering my degree into my profile, as I get an error message when I try to do so.
Thank you!
Bonny
Jul 9, 2020 05:40:57 PM by Michael F
I'm having the same issue. It is preventing me from submitting my profile
Jul 9, 2020 09:41:48 PM by Joanne P
Hi Bonny and Michael,
Please refer to the instructions Valeria shared on this thread by saving your education information without completing the degree field as it's optional. You'll be able to go to Find Work> Profile and make changes to your profile later. Our engineers are already aware of the issue and are actively working to fix this as soon as possible. I've also shared your concern with the team. Thank you.
Jul 10, 2020 12:26:13 PM by Bonny M
Hi Joanne,
Thank you for the referral, unfortunately the instructions by Valeria are not readily apparent. I see that in this thread, people with the same problem of not being able to enter their degree into their profile have been assisted directly by team member via a support ticket. Is there a way for myself and the others currently experiencing this problem to be assisted in the same manner? I appreciate your time.
Thank you,
Bonny
Jul 10, 2020 02:37:29 PM by Bojan S
Hi Bonny,
We'll have one of our agents reach out to you via a support ticket to assist you with completing your education information.
Thank you for reaching out to us.
Jul 11, 2020 08:06:47 AM Edited Jul 11, 2020 08:07:54 AM by Shane M
Hello! I cannot add my Education to my profile. When I try to select the degree type, a dropdown box appears with the degree types and a red message saying I must select an option from the dropdown box. When I select an option the red message doesn't disappear and it won't allow me to Save the entry. Does anyone have any ideas what I can do?
Jul 11, 2020 01:04:21 PM by Joanne P
Hi Shane,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 11, 2020 10:16:24 AM by Zahin C
Hello
I am having trouble inputting the type of degree in my education section.
Whenever I choose the degree type it tells me to choose from the drop-down menu.
I have attached a picture below. Thank you in advance.
Jul 11, 2020 02:01:05 PM by Joanne P
Hi Zahin,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 12, 2020 03:01:23 PM by Erika R
Jul 12, 2020 04:17:31 PM by Joanne P
Hi Erika,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 30, 2020 02:16:08 AM by Santiago C
I'm trying to get the profile finished, but in the Education page, I select a degree from the dropdown menu, and there is a message in red saying that I need to select an option from the dropdown menu (which I am doing). It seems that the system does not recognize the any chosen option from the menu so I cannot finish my registration.I've tried switching browsers and the same thing happens. Many thanks
Jun 30, 2020 02:27:01 AM by Goran V
Hi Santiago,
Please try clearing your cache and cookies or logging in with another browser to complete your application. If you`re still experiencing the same problem after this, let me know. Thank you.
Jul 3, 2020 12:08:15 AM by Asha R
Hi everyone!
I am trying to set my profile up and add my education details, but it won't let me- so I can't finish my profile. My University populates in the first drop down menu, but it won't allow me to click on my study program and progress through to the rest of my profile. Is there something I am not doing right for this? I've tried it on mobile as well as on my computer.
Thanks!
Jul 3, 2020 12:43:48 AM by Goran V
Hi Asha,
Please try clearing your cache and cookies or login in with another browser to add your education. Thank you.
Jul 13, 2020 01:49:34 PM by Jose Juan G
Hello, I'm still having the issue. I have tried different browsers, on both my computer and cell phone, and I have still not been contacted by the team.
Jul 13, 2020 02:50:52 PM by Bojan S
I apologize for the delay in receiving an update, Jose Juan.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Jun 30, 2020 08:23:23 PM by Rebecca S
had the exact same issue. I just put my degree in the "more information" part and added that the computer would not let me save it on top. I figured I could update it at some point when the site was being friendlier.
Jul 4, 2020 10:20:21 AM by Mary Ann W
Same issue. I can enter my bachelor's, but nothing above that.
Jul 4, 2020 02:25:49 PM by Joanne P
Hi Mary Ann,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 6, 2020 12:30:04 PM by Guilherme A
Hello! I'm having the same problem. Whenever I attempt to choose from the Degree drop down list, this message appears: "Select the appropriate degree from the drop down list." It won't let me complete the profile. I've already tried different browsers and cleared the cache. Thanks in advance!
Jul 6, 2020 01:13:41 PM by Bojan S
Hi Guilherme,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Jul 7, 2020 09:32:40 AM by Julian B
I'm having the same problem. Chrome on Windows (two different computers) and the Android app.
Jul 7, 2020 10:50:41 AM by Bojan S
Hi Julian,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Aug 9, 2020 05:57:48 AM by Nikola S
Hi Jeremiah,
One of our team members will reach out to you directly via a support ticket to assist you with adding your education info.
Jul 2, 2020 12:39:28 AM by Ida M
Hello,
I am not able to choose my degree on the profile, and therefore not submit my profile. It only says "Select the appropriate degree from the drop down list below" and it wont save with any of the options on the drop down list. I tried "other" but this does not work either. I have tried for several days. Can you please help me?
Jul 2, 2020 12:45:41 AM by Goran V
Hi Ida,
Please try clearing your cache and cookies or login in with another browser to add your education. Thank you.
Jul 2, 2020 12:53:18 AM by Ida M
Thanks your your reply.
I have tried several different browsers and even incognito mode, but it still doesn't work unfortunately.
Jul 2, 2020 01:05:21 AM by Goran V
Hi Ida,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your education section. Thank you.
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