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timonbandit
Community Member

Cannot login to upwork app

I'm clicking on "Log in to Upwork"
In the browser I see the message "If you are not automatically redirected, click or tap Continue button."
Browser open Upwork application but nothing happen.
I stiil see "Log In to Upwork" screen.
OS is Ubuntu 23.10.
When i'm running  Upwork application from terminal i see the following errors:
```
(node:58514) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
[58547:0116/171457.842226:ERROR:sandbox_linux.cc(374)] InitializeSandbox() called with multiple threads in process gpu-process.
(node:58514) electron: The default of contextIsolation is deprecated and will be changing from false to true in a future release of Electron. See https://github.com/electron/electron/issues/23506 for more information
(node:58514) electron: The default of contextIsolation is deprecated and will be changing from false to true in a future release of Electron. See https://github.com/electron/electron/issues/23506 for more information
(node:58514) electron: The default of contextIsolation is deprecated and will be changing from false to true in a future release of Electron. See https://github.com/electron/electron/issues/23506 for more information
[58514:0116/171500.944253:ERROR:browser_main_loop.cc(270)] Gdk: gdk_window_thaw_toplevel_updates: assertion 'window->update_and_descendants_freeze_count > 0' failed
```

ACCEPTED SOLUTION

It's working after update to the fresh version!
Thank you

View solution in original post

4 REPLIES 4
PradeepH
Moderator
Moderator

Hi Dmitrii,

 

I am sorry to hear about the challenges trying to access the Desktop App. Could you please try the Troubleshooting tips shared in this help article.  If the issue persists, please report it following ''How do I report a problem?'' section of the previously shared Troubleshooting guide, and our team will assist you directly. 

 

- Pradeep

Upwork

It's working after update to the fresh version!
Thank you

naval2003
Community Member

Event i install the latest version still desktop appliaction not working

 

Hi Naval,

 

If you get an error message related to the Upwork Desktop App or your Time Tracker doesn't work, you can often resolve it by quitting and reopening it. This will force the app to load any updates from our side.

 

If the issue continues and your Time Tracker is broken, check this article to help quickly identify and solve your problem. Let us know if the issue persists with a screenshot of what you can see from your end; we'll gladly look into that for you.

 

 

~ Arjay
Upwork
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