Client No Show For First Consultation

[hallmel]

This is my first time scheduling a consultation so please share the link if this question is redundant.  What happens next?  From what I understand I am still paid if the client is a no show for consults.  Is that correct?  If so, how do I bill?  I don't see this option.

Also, there is an Upwork generated message that states I need to submit the additional information required after the consult to be paid.  Since the client did not show, when this generated document request suspense comes, what happens?

[LuiggiR]

Hi Melissa,

That's correct, if the client doesn’t show up, you’ll need to submit for payment and write that the client was a no-show in the text box. You can check out this help article to learn more.

[hallmel]

Where is the link to submit for payment for no show consultations? The only option I see is for the client to release the escrow funds (which he is not doing) or to wait 14 days if the client takes no action.

[759e32fa]

Hi Melissa,

Thank you for reaching out to us. I need time to look into this and would make sure to update this thread once I have the information that you need. 

[759e32fa]

Hi Melissa,

Thank you for your patience. It turns out the amount will automatically be released from the client after 14 days when they did not show up for the consultation.

[hallmel · Accepted solution]

Thank you, Annie.