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mishlerc
Community Member

Client wants refund - scam - how to report or proceed

Well, after all these years working successfully on Upwork, I finally got scammed. I did a small amount of work for $5 with the potential for more work if the client liked the work. The client immediately said it was "crap work" which it wasn't and now is requesting a refund. I do not care about the $5, but I do not want this to affect my scores and reviews. This person needs to be reported, but I cannot find out how to do that either. Any suggestions on how to take care of this?

 

I know I can dispute the refund, but I don't want to get the $5 for a finished job and have this person leave me a negative review when I did exactly what was asked of me. My feelings are that this person is trying to get free work out of people a little at a time. They give good work, and then this person says it is crap and wants a refund. 

 

Thanks for your help. 

2 REPLIES 2
penngrp
Community Member

If you return the $5 they cannot leave any public feedback. I believe they can leave private feedback, so your JSS might go down a little, but seeing how we are only talking $5 it should only be a few points. The one thing you don't want to do is to waste your feedback removal perk on a $5 project,

mishlerc
Community Member

Thank you. That is great advice. I appreciate your reply! 

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