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Clients having difficulty accepting my proposed contracts

smiller7
Active Member
Seth M Member Since: May 1, 2017
1 of 7

Recently I've been having issues with clients who are unable to accept the contracts that I propose.

 

For one client, I had worked with them before and clicked the "Propose new contract" button. She said that when she tried to approve it, she was taken to a blank screen. I withdrew and sent two or three different proposals but she was never able to accept.

 

For another client, it was with someone I had never worked with before, and I clicked "Propose Custom Contract" after she messaged me about a package in my Project Catalogue. She said the page just never loaded.

 

In both cases, my clients were able to create contracts themselves and send offers that way, but it would be nice if I was able to propose contracts myself in the future. I'm wondering if any other freelancers have experienced it and if it's something Upwork is able to check on. Thanks!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 7

Hi Seth,

 

I'm sorry to hear about the inconvenience this caused. If this issue happens again, feel free to reach back to us and we'll gladly look into it and assist you and your client accordingly.

 

Thank you! 

~ Bojan
Upwork
hassanmushtaq169
Active Member
Hassan M Member Since: May 17, 2019
3 of 7

It's happening to me for the 3rd time. My clients are unable to accept my custom proposed contracts. 

hassanmushtaq169
Active Member
Hassan M Member Since: May 17, 2019
4 of 7

Recently I've been having issues with clients who are unable to accept the contracts that I propose.

 

For one client, I had worked with them before and clicked the "Propose new contract" button. She said that when she tried to approve it, she was taken to a blank screen. I withdrew and sent two or three different proposals but she was never able to accept.

It has already happened with 2 clients and they had to send me a direct offer. Can it be sorted?

 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 7

Hi Hassan, 


It looks like you were already assisted through a support ticket. If your clients are going through any issues, they can always reach out to us here, or by filing a support ticket. Hopefully, this gets resolved soon. 

Let us know if our team can further assist you with anything!


~ Avery
Upwork
hassanmushtaq169
Active Member
Hassan M Member Since: May 17, 2019
6 of 7

Yes, but I have not received any appropriate answer to my issue. Can you please check what's the exact problem?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 7

Hi Hassan, 


Feel free to follow up on your chat support ticket by going to this page of your account. Since you only filed a ticket for this concern today, it's unlikely that our engineers have thoroughly investigated the issue your clients are experiencing. I'm also not sure if they have already reached out to our Customer Support Team. Rest assured that once they reach out and provide more information about their experience, it will be investigated further. 


~ Avery
Upwork
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