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Complete your identity verification video call.



I am back to Upwork after a long time (3 years around). When I log in to my account I see a notice on top saying

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.


Also, I see one more notice saying

Financial transactions for Prashant Omer (14251732) have been limited. Please check your email for additional information or contact customer support.


I went through the links included on these Notices but nothing I can do on the support page.

I don't see any options to verify my account, while I was able to add my Finance details on my account profile settings.

Retired Team Member
Retired Team Member

Hi Prashant,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

~ Goran

Hello Goran,


Thanks for the quick response.

I will look forward to further communication.



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