May 2, 2024 09:32:37 PM Edited May 3, 2024 01:15:32 PM by Andrea G
I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.
Solved! Go to Solution.
May 3, 2024 01:16:11 PM by Andrea G
Hi all,
As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.
Jun 4, 2024 04:43:28 AM by Prajakta B
I am facing the same issue.
I haven't received any free connects for my free plan for this month.
Jun 4, 2024 05:16:04 AM by Luiggi R
Hello Prajakta,
I checked and see that your current billing cycle is May 16, 2024 — Jun 15, 2024. This means that your cycle is renewed on the 16th of every month and that's when you receive your free monthly Connects. You may visit this help article to learn more.
Jun 4, 2024 04:48:45 AM by Benedicta E
Hello Upwork Support Team,
My name is Jennifer Abugu, and I am reaching out to you from the depths of despair. My Upwork account has been suspended for over a month, and this period has felt like an eternity. I have poured my heart into writing to Upwork numerous times, desperately seeking guidance on how to resolve this issue, yet my pleas have gone unanswered. Each attempt to withdraw my hard-earned earnings has been met with silence, despite the countless messages I have sent.
I am currently using a friend's Upwork account to post this message because I have been completely locked out of my own account since the suspension. The frustration and helplessness I feel are overwhelming. I am on the brink of breaking down, unable to access the fruits of my labor and at a loss for how to proceed.
Please, I beg you, offer me some guidance on how to withdraw my earnings. If there's any way to resolve the issue with my account, I implore you to help me so I can return to providing quality services to my valued clients. This situation has taken a severe toll on me, and I am reaching out in the hope that someone will finally hear my cry for help.
Thank you for your understanding and assistance.
Sincerely,
Jennifer Abugu
Jun 4, 2024 05:25:47 AM by Luiggi R
Hello Jennifer,
I'm sorry to learn about your account status. Could you please click on my name and send me a private message with the registered email address of the account in question? We'll be glad to look into it.
Jun 4, 2024 06:49:07 AM by Mirzakhmet S
Hi all,
Does anybody know when shall we receive the monthly connects, I mean schedule?
Jun 4, 2024 07:02:39 AM by Sophie A
Schedule is different for everyone. You can look at your schedule in the link below
Jun 4, 2024 05:35:28 PM by Nithin C
I have yet to recieved my 10 free connects for the month that were outlined is there an issue with my account?
Jun 4, 2024 07:42:41 PM by Ramesh Kumar K
https://www.upwork.com/nx/plans/membership/index
Check your billing cycle start date. You will get those free connects on that date. Are you sure it is already been passed and you are yet to get those connects?
Jun 4, 2024 01:23:31 PM by Hammad R
Hi, hope you are good.
I'm activate Freelancer Plus Subscription. And 93 connects received 7 connects not received. Can you tell me how to get remaining connects.
Jun 4, 2024 06:53:25 PM by Sophie A
When you go from Basic to Freelancer plus, the free Connects are prorated. You can look at the help article below.
Understanding and Using Connects – Upwork Customer Service & Support | Upwork Help
Jun 5, 2024 04:40:17 AM Edited Jun 5, 2024 04:40:48 AM by Cassidy H
Hello I recently closed about 10 proposals because the client was not responsive, when do I recieve the connects back??
Jun 8, 2024 04:44:52 AM by Saweera K
I recently submitted two proposals and boosted my bids. However, immediately after clicking 'submit proposal,' I noticed that my proposals were no longer in the top four bidding positions. Despite this, I haven't received my boosted connects back.
Could you please assist me in resolving this issue and ensure that my boosted connects are refunded?
Thank you for your help.
Best regards,
Saweera Khan
Jun 8, 2024 04:49:35 AM by Sophie A
There are a lot of factors considered to send Connects back. You can look at this help article
Boost your proposal – Upwork Customer Service & Support | Upwork Help
Jun 8, 2024 05:41:29 AM by Ezeh C
Hello everyone,
I am new to upwork and I have been having problems with connect. Is there a way I can get free connect?
Thank you.
Jun 8, 2024 07:24:35 AM by Luiggi R
Hello Ezeh,
Jun 8, 2024 01:18:46 PM by Saweera K
Dear Upwork Support,
I recently submitted two proposals and boosted my bids. However, immediately after clicking 'submit proposal,' I found myself outside of the top four bidding positions. Despite this, I have not received my boosted connects back.
Could you please assist me in resolving this issue and ensure that my boosted connects are refunded?
Thank you for your assistance.
Best regards,
Saweera
Jun 9, 2024 05:21:46 PM by Chika I
hi
I read that I will receive 10 free connects for creating an account and my current balance is 0 connects.
I need help.
thank you.
Jun 9, 2024 11:13:31 PM by Pradeep H
Hi Chika,
Thank you for your message. I checked your account and can confirm that the free Connects are already credited to your Upwork account. You can check your Connects balance from the Connect History page.
- Pradeep
Jun 11, 2024 08:55:45 AM by Saba Z
Dear Upwork Team,
I made my upwork account in the start of june but still i did not recieve my initial 50 connects hence i am unable to use this platform. kindly help!
Regards,
Saba Zahid
Jun 11, 2024 09:03:12 AM by Jeanne H
Read the articles in the moderator's post. You receive 10, and then you have to buy them.
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