Connects

[a77045c6]

Hi everyone, 

I'm curious if anyone could let me know why some tasks required only 1 connect, but many tasks required 6 connects.

Thank you,

Apinia

[PradeepH]

Hi Trinity,

Thank you for your message. I see that you have the Availability badge active on your Upwork profile which requires Connects on daily basis. Also, you have used Connects to apply to jobs. Check out the Connect History page for more information.

Thank you,

Pradeep

[8f38d19e]

So you need to buy more connects 

[sajal36]

@Upwork - I have a question related to your process of connect refund. Is this a automated process or it is done / approved by someone manually. 

 I find it hard to track whether any job which I applied is closed without hiring.. So if it upwork process is automated than I can leave to system to process. However if it is manual than I will have to audit jobs which I applied and got closed without hiring. I randomly reviewed one of the older job closed without hiring but connects were not re-imbursed. However recently job closed without hiring the connects were re-imbursed.

@Upwork --> Your clarification will be highly appreciated.

[2b96c3e4]

When a job is cancelled, you'll be refunded automatically.

I've recently read, the best thing to do, is to withdraw your application after a day or 2 appliyng without any response.

[sofia2008]

---

Nasr N wrote:

I've recently read, the best thing to do, is to withdraw your application after a day or 2 appliyng without any response.

---

If you withdraw your proposal, the Connects are not refunded. So it is a bad advice.

[8467c28e]

Sajal,

Upwork's connect refund process is automated. When a job is closed without hiring, the system automatically refunds the connects that were used to apply for that job within 24 hours. So you don't need to worry about manually tracking jobs that you applied for and didn't get hired for.

However, sometimes there can be delays or glitches in the system that may cause some refunds to not be processed immediately. If you come across a situation where your connects were not refunded for a closed job, you can reach out to Upwork's customer support team and they will be able to assist you.

[sajal36]

Utku,

      Can you guide me to the write up on upwork where it is mentioned that connect refund is automated.

[8467c28e]

Sajal,

You can find information about the automated connect refund process in Upwork's Help Center. Specifically, under the article titled "Connects: Pricing, Purchasing, and Refunds." Here's the link to the article:

https://support.upwork.com/hc/en-us/articles/211063208-Connects-Pricing-Purchasing-and-Refunds

This article explains how the connect system works, including the process of refunds for jobs that close without hiring. If you still have questions or concerns, you can always reach out to Upwork's customer support team for further assistance.

[sofia2008]

The job has to be closed by the client before hiring for Connects to be refunded. It does not apply to expired jobs without hiring.

[PradeepH]

Hi Sajal,

I would like to clarify that the Connects will be returned in the following scenarios: 

• If a project is canceled by the client before a contract is made, Connects you used on that proposal will be returned. This does not apply to expired job posts.
• If we remove a project’s post because we believe it violates our Terms of Service, Connects you used on that proposal will be returned.

This is an automated process and does not require any additional approval. You can refer to his help page for more information. Feel free to message us if you have further questions.

Thank you,

Pradeep

[sajal36]

I got this old message from community discussion Connects refund! . Connects are only refunded if client closes the job without hire. However if the job expires and clients do not hire anyone then connects are not refunded. Reasoning for expired job connect with no hire not refunded is that client will be still able to hire on the expired job, if they want to.

[hippietrinity]

I've been a freelancer on UpWork for over 5 years now. I've acquired over 100 connects, I think the last time I checked it was at 120. Now it says I have 6 connects, this is impossible. I haven't used them but they aren't showing up on my account. Why did this happen & where did they go? S.O.S. 

Sincerely,

A talented writer who used to love UpWork

Trinity

[bundie702]

Check your Connects History under Reports. I believe these might expire... 

[9c0fdece]

Dear Upwork,
Since I did not receive any reply from clients after submitting proposals, in case I withdraw the proposal, could I receive back connects of these proposals?

Thanks. Best.

[d9fc6d8d]

No. Unless the job post is taken down by Upwork for violating their ToS or the client closes the job post without hiring any freelancers, you won't get your connects back.

[33b879a3]

[bobafett999]

Don't bid.  Problem solved. 

[33b879a3]

Yes, I didn't. 

[d9fc6d8d]

First day on Upwork?

[33b879a3]

Yes, First day on Upwork after the update!

[mconley14]

If Upwork no longer gives out connects for interviews won, what is the best way to get connects without spending money? 

[AndreaG]

Hi Michael, you receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.

[mconley14]

Thank you for the response. If today is April 3, should I have received 10 free connects at the start of the month or is the billing cycle not at the start of the month?

Thank you

[ArjayM]

Hi Michael,

I took a closer look at your Billing Cycle and can confirm that it starts on the 10th of every month. As Andrea mentioned, your Monthly Connects Renewal should be applied to your account 24-48 hours after the start of your billing cycle. You may check your Connects History page to validate the Monthly Connects Renewal applied to your account for the previous months.

[crart]

Anyone willing to logically explain why there is still only 10 free connects while the cost of applying for jobs is higher now? I know it is a difficult question and topic you would all rather bury under the carpet but I am genuinely interested in finding out the underlying mechanism of changes that Upwork is introducing. Except for "we must get more money from freelancers" I am sure there is something more mature.

[38acc5df]

Good Day!

I haven't received my monthly free connect yet. My current billing cycle is Mar 01, 2022 — Mar 31, 2023. I would be grateful if you could review it. Thank you. 

Best,

[864947d9]

I suggest contacting Upwork's customer support team regarding your issue. They have trained agents who can assist you with your concern and provide you with the necessary assistance to resolve your issue. You can reach Upwork customer support through their website or by emailing them directly. Additionally, you can try looking for information in the Upwork Help Center, which contains helpful articles and resources on common issues faced by freelancers on the platform.

[38acc5df]

I haven't received my monthly free connect yet. My current billing cycle is Mar 01, 2022 — Mar 31, 2023. I would be grateful if you could also review it. Thank you. 

[audthom59]

We get free ones?!

[759e32fa]

Hi Abdullah,

Thank you for reaching out. I checked and it looks like your 10 free monthly Connects are given every 2nd of the month. Please note that it can be credited anytime within 24 hours. If you still don't receive it the next day, please let us know.

[90dc99bd]

I do not received FREE connects this month (Apr 2023)

[759e32fa]

Hi Vaibhav,

Thank you for reaching out to us. Free Connects are not given at the start of each month. I checked and your billing cycle refreshes every 21st of the month, and that's when you will receive your 10 free monthly Connects.

[7db1b417]

Didn't get monthly 10 free connects as per the basic plan. I usually get it in the 1st three days of the month. 

[759e32fa]

Hi Farrukh,

Thank you for reaching out. I just checked and it looks like you're receiving your free monthly Connects every 20th of the month. You can check your Connects history here.

[ef59aed2]

**Edited for Community Guidelines**

[AndreaG]

Hi Salin,

I checked and it does look like you received your Monthly Connects on March 25th. You can check your Connects History to confirm. 

[92ca87b9]

Dear all,

Kindly share me how to get free connect 

With Regards

Mahesh Kumar

[LuiggiR]

Hi Mahesh,

Thanks for reaching out. You get 10 free Connects every month from your Freelancer Basic membership. In addition, you'll receive free Connects (the number can vary) when you win an interview with an established client, as well as 30 Connects when you earn a Rising Talent badge. You can check this help article to learn more.

[52c05ae7]

How and where can I get the “promo code” to buy more connects? The page can’t continue without the code...someone should help please.

[spectralua]

None exists. It is stupid joke, just ignore it. Form works without code, it is not required to proceed, leave field empty.