Contact on hold

[jonesbenjamin28]

I have a contract that is on hold. 

As far as I am aware I have finished the work for it, but I don't want to contact the client and ask if they are happy with it Upwork says not to work on it. 

"Upwork is investigating an issue. Please do not resume work with this client until the contract is active again."

It is an hourly contract. 

What should my next steps be? 

[AleksandarD]

Hi Ben,

If there is a problem with your client’s Upwork account, your contract with them will be paused and you cannot continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, although we can’t share the specifics regarding your client’s account due to privacy concerns. I did check the account and our team already reached out to your client via a support ticket.

You may want to wait for the hold on the contract to be lifted before taking any action or doing any additional work on the contract. For more information, please check out this help article.

Thank you.