Contract Suspended

[nikolaarsovski]

Hey Community, I have a question my contract got suspended for no apparent reason. Why is this has anyone had this happened before and how was it resolved

[NikolaS]

Hi Nikola,

I am sorry for the late response. I would like to clarify that if there is a problem with your client’s Upwork account, your contracts with them will be paused and you cannot continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, although we can’t share the specifics regarding your client’s account due to privacy concerns. You can find more information in this help article. 

Additionally, I see that you also created a support ticket regarding your concern and that one of our agents already followed up with additional information. Feel free to follow up on your ticket with any additional questions you may have and our team will be happy to assist you.