Jan 20, 2020 02:58:29 AM by Shahid H
I had one project with the client and the client said i wont be available for two months, november and december 2019. after that when he came, i got a notification that the project was closed due to inactivity, when i asked client about it he said its not from my side and i continued those tasks on other project with him. but that closed project affected my job success score rate and it came to 80 from 100. The client wanted to continue tasks on same project which was closed due to inactivity but he couldnt do anything from his side. Kindly help me out as it is affecting my job success score.
Solved! Go to Solution.
Jan 28, 2020 12:42:11 AM by Petra R
Shahid H wrote:@Petra,
I talked to my client and he gave me a bonus of $5 and a 5 star feedback, so now should I be expecting that the negative impact on my Job Success score will revert back? If yes, then how many days it usually takes to have this updated?
Hopefully, yes, and you'll see the effect when the JSS is next calculated, which is next Sunday afternoon / evening UTC
Jan 20, 2020 03:08:10 AM by Petra R
Shahid H wrote:... but that closed project affected my job success score rate and it came to 80 from 100. The client wanted to continue tasks on same project which was closed due to inactivity but he couldnt do anything from his side. Kindly help me out as it is affecting my job success score.
all the client has to do is pay you a bonus (even a single Dollar will do) on the closed contract. That will reverse the negative effect of the "nothing paid" contract.
Avoid "nothing paid" contracts in future. NEVER take a contract until you have what you need to complete the first milestone.
Jan 21, 2020 02:23:30 AM by Shahid H
But how can a contract get closed automatically due to inactivity?
Since we had understanding with the client that we ll continue once he will be back after 2 months.
Jan 21, 2020 02:42:28 AM by Goran V
Hi Shahid,
I understand your frustration with this and would like to confirm that this is by design. If there's no activity on the contract for 90 days it will be closed due to inactivity.
If your client needs any help feel free to send me the contract ID via PM and our team will reach out to them. Thank you.
Jan 21, 2020 02:47:55 AM by Petra R
Shahid H wrote:But how can a contract get closed automatically due to inactivity?
Since we had understanding with the client that we ll continue once he will be back after 2 months.
Because money can only stay in Escrow for 90 days.
You find it in the terms of service
Jan 27, 2020 11:59:53 PM by Shahid H
@Petra,
I talked to my client and he gave me a bonus of $5 and a 5 star feedback, so now should I be expecting that the negative impact on my Job Success score will revert back? If yes, then how many days it usually takes to have this updated?
Jan 28, 2020 12:42:11 AM by Petra R
Shahid H wrote:@Petra,
I talked to my client and he gave me a bonus of $5 and a 5 star feedback, so now should I be expecting that the negative impact on my Job Success score will revert back? If yes, then how many days it usually takes to have this updated?
Hopefully, yes, and you'll see the effect when the JSS is next calculated, which is next Sunday afternoon / evening UTC
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