Custom contract pending

[nattcoppola]

I've sent a custom contract to a client.

The client tells me that he clicked on the button "approve and fund" several times, but nothing happens. (He is a new client to Upwork, so he might be skipping a step)

And I see this contract as "pending" in the Jobs sections (this is my first time sending a custom contract).

What we should do?

[masud669]

Hello Natalia,

Did you get the solution?

[NikolaS]

Hi Natalia,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[nattcoppola]

Thank you! I'm working on my issue with support!