Aug 27, 2024 09:10:25 PM Edited Aug 27, 2024 09:12:02 PM by Shane G
Can someone PLEASE guide me to where I can contact customer support regarding payment? I've spent 30 minutes trying to find out how to do so. Do they no longer offer support? 😅😂😆🤔 Do I need to spend Connects to reach out to them :-).
Solved! Go to Solution.
Aug 28, 2024 02:08:38 AM by Pradeep H
Hi Shane,
This is Pradeep and I will be happy to assist you with your concern. I understand you are inquiring about your payment for the service provided on your project.
After you submit the work to the client, the client has 14 days to review and approve it, just like with our fixed-price contracts. If after 14 days the client takes no action, the funds in escrow will be automatically released to the freelancer. You can refer to this help page for more information.
- Pradeep
Aug 27, 2024 09:20:32 PM by Shane G
Why would I contact you for Customer support? You don't even have a profile picture.
Aug 27, 2024 11:11:10 PM by Joanne P
Hi Shane,
Aug 27, 2024 11:35:31 PM by Shane G
Joanne, Please help me here in forum. So I had my first project catalog order. It's been 10 days since I provided the service but client never approved the order so it's stuck in escrow. Will I get paid if client never approves?
Aug 28, 2024 02:08:38 AM by Pradeep H
Hi Shane,
This is Pradeep and I will be happy to assist you with your concern. I understand you are inquiring about your payment for the service provided on your project.
After you submit the work to the client, the client has 14 days to review and approve it, just like with our fixed-price contracts. If after 14 days the client takes no action, the funds in escrow will be automatically released to the freelancer. You can refer to this help page for more information.
- Pradeep
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