Jul 26, 2022 07:17:08 PM by Michelle J
How do I get in contact with someone in customer support? Either an email or phone number.
Thank you.
Solved! Go to Solution.
Jul 27, 2022 05:16:34 PM by Arjay M
Hi Michelle,
Allow me to address your concern. I have checked your account and I can confirm that the payment has been initiated. Please note that your earnings will show as pending on your Transaction History while payments are in the review and security periods. The date that the funds will be available for withdrawal is shown in the Date column on the left-hand side of the report on your Transaction History page. I hope this helps.
Jul 26, 2022 07:52:04 PM by Preston H
It is not Upwork's intention that you initiate contact with Customer Support using phone or email.
It is not an accident that such contact info is not displayed anywhere.
What is the question that you want to ask? Just ask it here.
Jul 26, 2022 08:54:25 PM by Joanne P
Hi Michelle,
Jul 27, 2022 03:25:39 PM by Michelle J
Thank you for your help. I'm still having no luck. My payment has been sitting in pending status for awhile. I'm only trying to find out why.
Jul 27, 2022 05:16:34 PM by Arjay M
Hi Michelle,
Allow me to address your concern. I have checked your account and I can confirm that the payment has been initiated. Please note that your earnings will show as pending on your Transaction History while payments are in the review and security periods. The date that the funds will be available for withdrawal is shown in the Date column on the left-hand side of the report on your Transaction History page. I hope this helps.
Jul 28, 2022 12:55:38 AM by Michelle J
Hi Arjay,
I was able to see where you directed me to. I never had to wait so long so I'm thrown off. Thank you so much for your help! I absolutely appreciate it.
Sep 20, 2023 04:46:19 PM by Daulayefa S
I was about to put my crrdit card details but my account was suspended
Sep 22, 2023 03:35:53 AM by Faiza H
The Help and Support page is not loading, I've been trying for the past few days and even cleared all cookies, and cache also tried on different devices.
May I know what are the issues there? How would the Help and Support page load?
I have attached a file and that's the issue that I'm facing
Sep 22, 2023 11:19:56 PM by Pradeep H
Hi Faiza,
Thank you for your message. I tried but wasn’t able to replicate the issue you’re describing. Could you please try again after changing the internet connection? Meanwhile, feel free to share your concern here so that we can assist you.
- Pradeep
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