May 23, 2020 10:35:06 AM by Daniel M
May 23, 2020 03:32:18 PM by Joanne P
Hi Daniel,
I'm sorry for the trouble you had. Could you please try to use a different browser or clear your cache and cookies? If the issue persists, please let us know. Thank you!
May 25, 2020 11:12:31 PM Edited May 25, 2020 11:24:04 PM by Goran V
Hello Joanne,
Thanks a lot for the response, although the issue still persists after trying to use a different browser or clearing my cache and cookies. (Ive also tried https://upwork.com/clearcookies)
I've attached an image of the issue below
The same error is what I get when trying to create the contract using upwork's android app. Seems it's not a browser's issue if it spans through both the web and android app. It's a technical issue that requires sorting on your end.
Any sort of help will be highly appreciated Joanne.
**Edited for Community Guidelines**
May 25, 2020 11:23:43 PM by Goran V
Thank you for the confirmation, Daniel,
Our team will reach out to you via ticket and assist you further as soon as possible.
Oct 15, 2020 08:55:06 PM Edited Oct 15, 2020 10:13:39 PM by Joanne P
Hello Team,
I am working through a Direct contract with one of my clients. But now my client still facing problem to upload money from their card or PayPal account. it says [ they're experiencing technical problems please try again.]
So what can we do now?
Regards
zaman khan
Oct 15, 2020 10:17:38 PM by Joanne P
Hi Khairuzzaman,
Could you please send me a PM with more information so I can check this for you? Please click on my name to send a PM.
Oct 16, 2020 03:04:24 AM by Khairuzzaman K
Hello, Joanne Marie P
Please check, I have sent you a PM.
Thank you.
Oct 16, 2020 04:51:41 AM by Goran V
Hi Khairuzzaman,
Could you please ask the client to reach out to us here or ask them for a permission so that we can reach out to them directly and assist them further with the contract? If they have chosen the second option, please share reach out to me via PM once your client has agreed. Thank you.
Oct 15, 2020 08:30:54 PM by Khairuzzaman K
Hello, one of my clients still facing problem to upload money from their card or PayPal account.
What's the solution?
Regards
May 26, 2020 03:29:48 AM by Henry C
I have been experiencing same issue for almost a week now.
No ane have been able to help me.
It's really frustrating as I had planned to bring my clients from facebook to use upwork direct contract as against paypal which easily works for my facebook gig.
But they wait for me to send them a direct link, I keep giving excuses and it makes me look really unseriuos
May 26, 2020 03:56:50 AM by Goran V
Hi Henry,
I`m sorry about the inconvenience this had caused you. I can see that you have opened a ticket for this and our team will assist you further directly on your ticket. Thank you.
Oct 16, 2020 06:23:50 AM by Usman P
Oct 16, 2020 06:42:50 AM by Goran V
Hi Usman,
Could you please refer to the instructions I`ve shared in my previous post so that we can assist your client further? Thank you.
Oct 8, 2021 08:15:46 AM by Revathi K
Reopening this thread, I'm also having the same issue. Browser and cache clearing didn't work. I don't see any other solutions or instructions listed here. Was the issue investigated and are there any recommended solutions?
Oct 8, 2021 09:35:30 AM by Bojan S
Hi Revathi,
At this time, Direct Contracts are only for clients without an Upwork account. Since you already have your Upwork account, you can not use Direct Contracts.
Thank you!
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