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shantellate
Community Member

Desktop App issue HELLPPPPPP

I need help. I cannot use the desktop app since last night. I wasnt abel to get to count my hours. The upwork app keeps on saying "Checking connection secure" I need this fix asap I have shift tonight!!!!!!
It's been like this since forever. Trust me I tried reinstalling uninstalling multiple times and still the same. I don't even have the option to log in through the app!!!!!!!!!

shantellate_0-1662776288430.png

 

3 REPLIES 3
JoanneP
Moderator
Moderator

Hi Chantell Feryal Ja,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Any update on this? I need to work

Hi Chantell,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Upwork
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