Mar 1, 2023 01:26:49 PM Edited Mar 8, 2023 01:59:57 PM by Andrea G
Hello Upwork team,
I have spent connects on job offers, only 3 customers have responded to me by message.
I still haven't had any refunds of connects and no connects have been rewarded. What should I do?
Thank you for your help,
Charvet
Solved! Go to Solution.
Mar 1, 2023 03:14:33 PM by Arjay M
Hi Charvet,
Thank you for your message. Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.
For more information, please see this Product Update. You can check your Connects History here.
Mar 1, 2023 03:14:33 PM by Arjay M
Hi Charvet,
Thank you for your message. Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.
For more information, please see this Product Update. You can check your Connects History here.
May 8, 2023 02:50:43 PM by Arjay M
Hi MD,
Could you please tell us more information about your concern? We'll surely look into that for you and assist you accordingly. Looking forward to your response.
May 16, 2023 04:15:59 PM by Abdurrahman S
Please brother I'm new here I want know many things and earn money
May 21, 2023 06:27:56 AM Edited May 21, 2023 06:30:54 AM by Leonardo G
Upwork politics now is: pay to maybe get jobs. Because this is what upwork doing to freelancers. Freelancer have to pay for connects or pay for premium account. Spend more connects to make proposal for precarious jobs offers( promisses hourly/rate) when you talk to client they want to pay fixed price. You get more chance by "boosting" connects what means, spend more money on connects. Have to pay the fee for completed jobs if you get any in a month. And now you don´t even get free connects when we got interviews??? Upwork is the enemy of freelancers.
Jul 31, 2023 03:01:43 PM by Tural B
if someone can earn that is to say that you can also
but you must learn what are they doing
Aug 2, 2023 11:56:39 PM Edited Jan 3, 2024 10:21:41 PM by Luce N
I have to disagree with you. The old system was fine until freelancers started cheating. "Not so smart" freelancers were the enemy of freelancers.
I have only used the "boost" option once, to see how it worked. If you have a good profile, if you are a good fit for the job, your chances of getting the job are good enough without any boosting. However, clients get a lot of offers from freelancers who haven't even read the job post carefully. It shows right away (the two first lines of your cover letter tell a lot about you, the client doesn't even need to click on your application). It's up to you to choose carefully the jobs you apply to and to write a good cover letter, keeping in mind that the two fist lines are what the client sees right away.
Aug 8, 2023 08:46:46 AM by Luce N
Nobody forces freelancers to boost their offers. Upwork is just using the naivety of freelancers to make a little extra money. Since it works, why not!
May 24, 2023 11:35:46 AM by Sundaus A
Same issue with me.
What can we do when we are out of connects???
May 24, 2023 02:35:33 PM by Avery O
Hi Sundaus,
There are several ways you can get Connects. You get 10 free Connects every month at the beginning of your membership billing cycle. You can also purchase Connects at $0.15 each by going to your Settings page. Connects are also rewarded when a freelancer gets the Rising Talent badge, and when you interview with an established client on Upwork. While we don't issue Connects for all interviews won, we occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace. This article has more information about this topic which you may want to check out.
I hope this helps!
Jan 3, 2024 09:07:33 PM by Kazeem A
Thank you very much for the clarification; it was so informative.
Jan 20, 2024 08:39:50 PM by Alan A
Same here with me, i have a problem on getting client or submitting proposals due to connect issues. As of now i have to apply for credit card for me to avail payments issues. Is there another way of getting connects to bid, as a, " freelancer".
Jan 20, 2024 09:55:05 PM by Pradeep H
Hi Alan,
Thank you for your message. You can check the available billing method on this page. I also want to remind you that your profile photo must comply with our guidelines. Please update your photo as soon as possible to avoid account interruptions. Feel free to message us if you need further assistance.
- Pradeep
May 30, 2023 11:35:06 PM by Joanne P
Hi Muhammad,
We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.
Please visit this Product Update for more information.
Dec 19, 2023 02:28:05 AM by Shalva R
Hi Joanne-Moderator
As i understand is every Moderator response with same message?
Dec 19, 2023 02:53:59 AM by Annie Jane B
Hi Shalva,
Not exactly but there are times when responses are the same as there's only one answer to similar questions posted by Community members here.
Jun 23, 2023 03:39:19 PM by Rohaid A
Is this applicable to a successful contract? I recently applied for a job and got hired after an interview with the client, I still didn't receive any connects rewards/refund.
Jun 23, 2023 06:26:44 PM by Arjay M
Hi Rohaid,
We appreciate your message. We have recently implemented an update that no longer allows for Free Connects to be awarded for each interview won, nor do we disclose the number of Connects rewarded in these cases. You may want to check this recently posted update about the Connects for Interview Won.
Jun 23, 2023 03:45:30 PM by Rohaid A
Hi,
I recently applied for a job and was hired by the client after an interview, previously when I was hired for a job I used to get connect rewards, but this time I did not get any.
Contract is currently in progress, and it's a fixed price.
Thank you,
Rohaid Ali Khan
Jun 23, 2023 03:58:01 PM by Mykola A
It is correct. Connects no nore awarded for interview\hiring. It can be awarded in some secret random cases.
Jun 23, 2023 04:29:01 PM by Jonathan H
You pay for connects so you can apply to jobs. They do not refund them because you got the job.
Jul 31, 2023 06:37:09 PM by Avel U
I'm currently learning about a particular feature or rule. If you've been awarded Connects, does that mean you are more likely to get the job?
Aug 6, 2023 09:09:24 AM Edited Aug 6, 2023 09:16:04 AM by Lahiru K
Hello,
I haved faced a issue that some of the projects posted here is not actually hiring anyone. In that case we are wasting our connects. Applying for a job with connects and employer hired a more experienced one is totally make sense but there a lot of jobs that i have applied not making any hires.
Wouldn't it be great if we can get those connects back, if a job not hiring anyone more than a month for example... because we are just wasting our money in connects in that case?
Appreciate your feedback!
Thanks,
Lahiru
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