Did not receive Connects after interview

[#1]

Hello Upwork team,

I have spent connects on job offers, only 3 customers have responded to me by message.
I still haven't had any refunds of connects and no connects have been rewarded. What should I do?

Thank you for your help,
Charvet

[#2]

In very specific cases that Upwork can't divulge because half of the freelancers would cheat, connects are returned, but not routinely or most of the time. Times change. Too many freelancers were cheating, and it had to be stopped.

Too many connects for too many people have driven the quality into the ground in several areas.

Connects are a part of your investment. If you don't want to invest, your only option is employment.

[#3]

And those connects where no one was hired and no one was called in for an interview at all? Is that an investment, too? Or do you not fight against unscrupulous customers?

[#4]

It is an investment, whether you receive the job or not. Freelancing means you are self-employed, and responsible for all costs. You can freelance on your own, without a jobs platform, and you still have costs. In freelancing, you pay for everything, including when you fail to be hired.

Just because they don't hire you, or anyone, does not make the client unscrupulous. Some are, some aren't.

[#5]

What I resent is this. It says in the rules that I will be rewarded with connects if I am called for an interview, but it didn't happen!

[#6]

 I suggest you read it again. It does not guarantee a return. There are requirements. It's crucial to read and understand the rules.

[#7]

Hello team,

Good morning!

Hope you are doing good.

I have concern regarding client sent proposal but what if I decline offer or that offer expire after given date.

Will I get back my deduct conect back or not in such scenerious?

Awaiting your valuable reply on this.

Thank you.

[#8]

Hi Abhishek,

Thank you for your message. You are not charged Connects if the client invites you for an interview or sends an offer directly to you without you applying to their job. That said, you do not get Connects for these invitations or offers from the client. 

- Pradeep

[#9]

But as I could check at the time when I got invitation from client.

I got this message see in attach screenshot that "Your Boosted Profile received a billable click" and 8 connects got deduct.

So if decline this offer because client not responding so those 8 connects I should get back.

[#10]

Hi Abhishek,

The Connects charged to you for boosting your profile are not tied to specific jobs you apply to. You can refer to my previous post for more information about how boosting your profile works. 

[#11]

Noted! Thank you for your email.

[#12]

I have an inquiry about my connect balance. If I apply to a task that requires 10 connects and I am not chosen, will the 10 connects be returned to my account?

[#13]

Hello Sarmad, there is no refund for the connects. As far as I understand. 

[#14]

Thank you so much for your response, it is correct.

[#15]

Hello Upwork team,

I have responded to an interview about 48 hours ago but yet didn't get 10 connects.
I still haven't had  any connects. What should I do?

Thank you for your help, 
Zayyar Minhtet

[#16]

Hi Zay,

We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace. 

Please visit this Product Update for more information. 

- Pradeep

[#17]

You’ll receive 50 free Connects within 48 hours when you create an Upwork profile for the first time

Details about connects are here

[#18]

In short, I am very angry at this update and support.
You do nothing, you just figure out how to make money from a poor freelancer.
I'm tired of waiting for my connections to be returned for a fraudulent job. It's not my fault that you don't want to return the spent connections

[#19]

I need my connects back from two jobs . One is closed no one was hire for that job 

and second one is the buyer has replied me then why am not refunded yet??

[#20]

I submitted 2 proposal and the client messaged me up but i wans't given free 10 connects each

[#21]

Hi Jaiyeoba,

We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. 

For more information, please see this Product Update.

[#22]

Hello Upwork team,

I have been interviewed for 2 jobs but received connects for one only.

[#23]

what does that mean ?

[#24]

Hi Nawabzada,

Those are Connects that were awarded to you for interviewing with an established client on Upwork. Just for clarity, we no longer award free Connects for every interview won or disclose the number of Connects rewarded in these cases You can check out this Product Update for more information. 

[#25]

thanks for response 

[#26]

Hello,
My name is Sanjida Afrin a new member of the upwork family. According to upwork rules, if any new members are intrevied by clients ,he/she wins a number of connect. Recently, I interviewed a valuable clients but I did not get any reward connect from Upwork.
As I am new at Upwork, I have limited connects and can't apply for any job.

Best Regards,
Sanjida Afrin